Investigate and prevent first-party fraud by screening applications, monitoring accounts, liaising with banks, conducting payment investigations, and managing cases to protect customers and minimize losses while ensuring compliance with banking regulations.
Do you want to help protect millions of customers—and the integrity of the financial system? Join JPMorganChase as a Fraud Advisor and turn sharp judgment into real-world impact.
As a Fraud Advisor in our First Party Fraud team (UK), you’ll use your operational and investigative expertise to detect and prevent fraud—protecting customers, reducing losses, and helping deliver secure, trusted banking experiences. You’ll investigate suspected fraud, manage risk, and work closely with partners and stakeholders to drive timely, effective outcomes.
Job responsibilities
- Screen onboarding applications across multiple products to mitigate risk and potential first party fraud.
- Monitor customer accounts and complete periodic reviews to identify suspicious activity.
- Liaise with other banks and financial institutions to highlight emerging risks and help prevent fraud.
- Investigate payment activity to identify fraud and financial crime, and take action to mitigate risk.
- Collaborate with wider fraud operations teams to support colleagues and customers, sharing clear findings and recommendations with key stakeholders.
- Stay current on fraud and scam trends, applying insights to strengthen detection and prevention.
- Own your caseload, prioritising effectively to deliver timely resolution and high-quality outcomes.
- Ensure compliance with banking regulations and internal policies, maintaining accurate documentation throughout.
Required qualifications, capabilities, and skills
- Experience in customer operations within a bank, focused on the United Kingdom.
- Experience in complex investigations, with strong analytical thinking.
- Meticulous attention to detail and consistently high operational standards.
- Ability to work independently and partner effectively with key stakeholders to achieve positive outcomes.
- Demonstrable understanding of banking regulations, with a fraud focus.
- Strong communication skills (written and verbal).
Preferred qualifications, capabilities, and skills
- Experience collaborating with industry partners to prevent fraud.
- Knowledge of current fraud and scam trends.
- Ability to manage multiple cases and prioritise workload effectively.
- Experience in financial crime investigations.
- Strong stakeholder management and influencing skills.
What we offer
- Flexible working hours: 35 hours per week over 4 days or 5 days, with a blend of office and home working.
- Shift variety: A range of shift patterns between 8am and 6:00pm, Monday to Sunday.
#ICBCareer #ChaseUKCustomerServices
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Lead security incident response and digital forensic investigations, act as Incident Commander, monitor and analyze security events, build scripts and automated workflows (Python), use SIEM and cloud (AWS/GCP) tooling, mentor engineers, coordinate cross-team remediation, participate in on-call rota aligned to UK/EMEA hours.
Top Skills:
AWSGCPLinuxmacOSPythonSIEMWindows
Financial Services
Leads and develops a high-performing software engineering team while contributing hands-on to secure, scalable production systems. Oversees hiring, coaching, performance development, code development and review, automation, operational stability, architecture evaluations, vendor collaboration, and cross-team coordination. The role focuses on building a managed cloud infrastructure platform using cloud-native and platform engineering practices.
Top Skills:
AgileAWSCi/CdCloud-NativeGoJavaKubernetesPlatform EngineeringPythonTerraform
Financial Services
Lead development of scalable Java applications and cloud-native AWS solutions. Drive CI/CD improvements, apply responsible AI-assisted engineering practices, establish secure software standards, conduct code reviews, collaborate with business and architecture teams, and mentor engineers. The role also contributes to distributed systems, microservices, infrastructure automation, observability, security, and enterprise architectural decisions.
Top Skills:
Artificial IntelligenceAWSAws CloudformationCi/CdDatadogDistributed SystemsDockerEc2EksJavaKubernetesLambdaMicroservicesRdsS3SplunkTerraform
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
