Jobs at Nationwide Building Society

Provide in-branch and remote customer support across phone, video and face-to-face channels. Identify customer needs, explain Nationwide products (cards, loans, insurance, accounts), refer to specialists for complex cases, support vulnerable customers, and act as a branch SME to coach colleagues and deliver excellent service using digital tools.

Provide in-branch, phone and online customer service: handle transactions, answer queries, guide customers to appropriate products and digital tools, follow processes, spot and escalate issues, and support colleagues to deliver excellent customer experiences.

Provide friendly, accurate in-branch, phone and online customer service. Handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes and escalate issues to protect customers, and work collaboratively in a busy branch to deliver excellent customer experiences.

Lead business analysis for finance integration initiatives across the Virgin Money Integration Programme. Elicit and define requirements, model processes, design operating models, identify risks and controls, coach other BAs, engage senior stakeholders, and support end-to-end delivery to ensure compliant, well-governed transitions.

Develop, enhance and maintain Treasury and Finance reporting systems using SAS and ETL tools. Support regulatory reporting, data migration, integration projects, BAU processes, and collaborate across Finance and Treasury in an Agile environment to improve data governance and reporting resilience.

Frontline branch role supporting members via till transactions, inbound calls and online channels. Provide first-class customer service, guide customers on digital banking, complete virtual in-branch training, and follow Nationwide's customer-first behaviours. Complete online assessments as part of the hiring process and be within a 45-minute commute of the branch.

Develop, proof and manage 1:1 data-driven customer communications from brief to delivery across channels (email, direct mail, push, digital). Work with internal teams and agencies, maintain version control and compliance, use insight to improve performance, and escalate risks early.

Lead end-to-end risk-based audit assignments across business areas, test controls, identify risks, produce high-quality reports, track remediation, use data insights, and build stakeholder relationships to improve governance and controls.

Lead origination, structuring and execution of complex senior debt transactions for mid-market Manufacturing, Industrials & Defence clients across the UK. Manage full deal lifecycle, build sponsor, corporate and adviser relationships, deliver income growth and risk-adjusted returns, and provide internal leadership and mentorship to grow the Strategic Finance franchise.

Support end-to-end customer campaigns for unsecured lending and credit card customers. Use SAS to develop solutions, validate selections, coordinate with internal teams and third parties, and drive data-led decisions to improve customer outcomes and campaign accuracy.

Provide in-branch, phone and online customer service: handle transactions, answer queries, guide customers on products and digital tools, follow processes, escalate issues, and support colleagues to deliver excellent service.

Lead credit risk assessment and decisioning for complex corporate lending across Strategic Finance and National Sectors. Manage portfolio asset quality, make delegated lending decisions, present to Credit Committees, mitigate risk, coach and train colleagues, and drive improvements in lending standards while supporting business growth within risk appetite.

Design and deliver Power BI dashboards and MI to monitor fraud and economic crime risk. Generate, interpret and automate reporting from complex datasets, provide predictive insights, support regulatory and committee reporting, respond to ad-hoc MI requests, and act as subject-matter expert and delegate for the Fraud MI Manager to inform senior stakeholders and improve controls.

Provide in-branch, phone and online customer support handling transactions, queries and product guidance. Deliver excellent service, follow processes, escalate concerns, collaborate with colleagues, and help customers use digital banking tools.

Manage and grow an existing agricultural lending portfolio across a regional area. Build farmer relationships, identify growth opportunities, ensure risk and compliance alignment, conduct financial analysis and due diligence, collaborate with sector leadership, and support sustainability and net-zero objectives while providing excellent customer service.

Lead and grow unsecured lending distribution channels and partnerships (including aggregators and key partners) to drive commercial performance, excellent customer outcomes, and seamless journeys. Set channel strategy, manage senior relationships, lead a high-performing team, and collaborate across the business to deliver Nationwide's growth ambitions.

The Business Development Director will drive new commercial lending opportunities, manage relationships, and oversee deal processes, ensuring risk and compliance. They must possess strong financial acumen and customer-first behavior.