Jobs at Nationwide Building Society

Develop, support and maintain Ab Initio Continuous Flow and Batch graphs, build ETL/data integration workflows, ingest/process data via Kafka and relational databases, perform testing, deployment and production support, monitor pipelines and resolve data quality issues.

Provide in-branch, phone and online support for everyday banking: handle transactions, answer queries, guide customers to products and digital tools, follow processes, escalate concerns, and collaborate with branch colleagues to deliver excellent customer service.

Build and maintain the Enterprise Data Lakehouse on Azure using Databricks, Python and Terraform. Design and implement ETL/data pipelines, automate processes and CI/CD, optimise data infrastructure and pipelines for reporting, ensure data security/compliance, and maintain documentation.

Lead Change GRC for the Change Portfolio, embedding risk practices across change lifecycle. Provide expert risk and control insight, maintain frameworks, drive RCSA/KRI/KCI reporting, scenario analysis, automation adoption, and partner with COO GRC, portfolio teams and senior stakeholders to enable risk-informed decisions and safe delivery of change.

Owns the commercial performance, growth, profitability, pricing, availability, forecasting, and planning of Business Savings products across two brands. Leads product strategy, trading activity, and improvement initiatives while partnering with Finance, Treasury, Marketing, Legal, Compliance, Operations, and Business Banking leadership. Manages a small team of 2–3 direct reports and ensures products meet customer, regulatory, risk, and financial objectives.

Supports customers in a busy Woking branch through face-to-face, telephone, and digital banking interactions. Responsibilities include handling transactions and queries, understanding customer needs, guiding customers toward suitable banking services and digital tools, following security and fairness procedures, identifying and escalating issues, and collaborating with colleagues to deliver excellent customer experiences. No banking experience is required, though customer service experience or interest is beneficial.

Owns the commercial performance of Business Savings products across two brands, including growth, balances, income, costs, profitability, pricing, trading, forecasting, and planning. Leads product strategy and collaborates with Finance, Treasury, Marketing, Legal, Compliance, Procurement, Operations, and senior Business Banking leaders. The role requires customer-focused product management, regulatory knowledge, commercial banking expertise, change leadership, and strong stakeholder communication skills.

Lead marketing strategy development to support Nationwide’s growth, customer, and brand ambitions. Use customer insight, commercial priorities, and strategic thinking to identify opportunities and shape senior-level recommendations. Collaborate across brand, customer, product, digital, commercial, experience, and data teams to align priorities and deliver strategic initiatives. Develop frameworks, success measures, and practical plans while challenging established thinking and influencing executive stakeholders in a complex matrix organisation.

Lead end-to-end risk-based audit assignments across business areas, test controls, identify risks, produce high-quality reports, track remediation, use data insights, and build stakeholder relationships to improve governance and controls.

Provide in-branch, phone and online customer support: handle transactions, answer queries, guide customers to suitable banking products and digital tools, follow processes, escalate issues, and work as part of a team to deliver excellent customer service.

Lead simplification and migration of Virgin Money customers into Nationwide Business Bank. Develop and deliver proposition changes, customer communications, and sequencing for transactional banking, savings and lending. Coordinate cross-functional teams (Technology, Finance, Data, Risk, Coverage) to ensure safe, compliant migration of >300k customers and improve product performance, retention and commercial outcomes.

Implement and embed data governance controls for financial crime systems: develop data dictionaries, lineage, and quality scorecards; resolve data quality issues; partner with subject-matter experts to improve analytics, reporting and decision-making to protect members from economic crime.

Lead fraud and scam analyses across channels, build queries and technical solutions (SQL/SAS/Python), generate data-driven insights, consult with stakeholders, influence risk decisions, and mentor junior staff to reduce losses while preserving customer experience.

Manage a small analytics team to deliver SAS-based analysis and data-driven insights for retail banking products. Prioritise backlog, produce actionable insights to support product strategy, coach analysts, and communicate findings to stakeholders including senior leadership.

Lead engineering and operate Nationwide's Finance Data Lakehouse. Provide strategic technical leadership, establish engineering standards and governance, manage multidisciplinary teams and suppliers, ensure secure scalable data products for financial and regulatory reporting, and partner with senior stakeholders to deliver data modernisation outcomes.

Manage and embed risk and control practices across customer and communications change initiatives. Provide first-line risk oversight, influence senior stakeholders, coordinate with GCC Risk and Governance, ensure FCA Consumer Duty alignment, capture lessons learned, and support safe customer-focused decision-making during integration and strategic change.

Provide in-branch, phone and online customer support handling transactions, answering queries, promoting suitable banking products and digital tools, following processes, escalating issues, and working as part of a team to deliver excellent customer service.

Lead simplification and migration of Virgin Money business products into Nationwide. Develop and deliver proposition changes, customer communications, and change plans across transactional banking, savings and lending. Coordinate cross-functional teams to ensure safe migration of >300k customers, optimise product performance, and support Relationship Managers through transition.

Lead implementation of Risk Mitigation Accounting and hedge accounting frameworks. Translate accounting standards into policies, data models, valuations, and governance. Provide expert IFRS 9 advice, ensure accurate Treasury financial reporting, disclosures, audit readiness, and improve controls and processes across Treasury, Risk, Change, and Financial Reporting.

Lead technology risk and control services for CIO portfolios, perform risk and control assessments, analyse loss events, provide risk intelligence and decision support, and collaborate across GRC and business risk teams to improve controls and ensure safe execution of technology and change delivery.