Jobs at Nationwide Building Society

Lead simplification and migration of Virgin Money customers into Nationwide Business Bank. Develop and deliver proposition changes, customer communications, and sequencing for transactional banking, savings and lending. Coordinate cross-functional teams (Technology, Finance, Data, Risk, Coverage) to ensure safe, compliant migration of >300k customers and improve product performance, retention and commercial outcomes.

Work as a Business Analyst in the Finance integration programme, eliciting and documenting requirements, running workshops, creating process flows and user stories, supporting delivery and testing, and ensuring controls, data quality and traceability throughout integration projects.

Serve customers in branch, by phone and online; process transactions accurately; answer queries; guide customers to suitable banking products and digital tools; follow processes, escalate issues, and collaborate with colleagues to deliver excellent service.

Provide in-branch, phone and online customer support: handle transactions, answer queries, guide customers to suitable banking products and digital tools, follow processes, escalate issues, and work as part of a team to deliver excellent customer service.

Provide in-branch and phone support to customers, handling transactions, queries, and guiding them to appropriate banking products and digital services. Work as part of a branch team, follow processes to protect customers, escalate issues, and deliver excellent service during busy periods and on branch closure days supporting phone lines.

Lead and coordinate finance change and integration activities across strategic programmes. Translate priorities into delivery plans, track progress, manage risks, budgets and resources, analyse data for insights, produce targeted communications, and influence senior stakeholders to deliver finance transformation outcomes.

Lead and coordinate finance change across strategic integration programmes: translate priorities into delivery plans, track progress, manage risks and budgets, analyse data to surface insights, produce tailored communications, remove barriers, and influence senior stakeholders to deliver successful outcomes.

Lead monitoring, analysis and reporting of data quality for Collections & Recoveries. Identify root causes, manage remediation, produce Data Quality Scorecards, maintain governance artefacts (business terms, metadata, lineage, rules), run control checks, and support enterprise reporting governance while partnering with stakeholders and the Data Steward to improve data accuracy and compliance.

Provide second-line oversight of operational resilience across Nationwide: review frameworks, assess controls, challenge First Line resilience practices, monitor IBS/ITOL, support scenario testing and self-assessments, and report findings to senior management and risk committees.

Provide friendly, accurate in-branch and remote customer service for everyday banking transactions and queries. Guide customers to appropriate products and digital tools, follow processes to protect customers, collaborate with branch colleagues, and escalate issues when needed.

Own and manage the Overdraft product lifecycle for Current Accounts: define propositions, deliver system changes with technical teams, monitor performance and customer outcomes, improve end-to-end processes, manage risk and commercial impacts, and collaborate across stakeholders to resolve incidents and drive strategy and delivery.

Lead implementation of Risk Mitigation Accounting and hedge accounting frameworks. Translate accounting standards into policies, data models, valuations, and governance. Provide expert IFRS 9 advice, ensure accurate Treasury financial reporting, disclosures, audit readiness, and improve controls and processes across Treasury, Risk, Change, and Financial Reporting.

Provide face-to-face, phone and online support in branch banking: handle transactions, answer queries, guide customers to products and digital tools, follow processes, escalate issues, and collaborate with colleagues to deliver excellent customer service.

Lead fraud and economic crime risk and control assessments during a major integration programme. Perform root-cause analysis, identify vulnerabilities and remediation, design and implement controls across detection, prevention and monitoring, and advise senior stakeholders on regulatory compliance (FCA, AML, sanctions). Collaborate with cross-functional teams to embed resilient fraud controls and produce clear governance and impact assessment documentation.

Provide second-line oversight of technology, cyber and data risks. Assess risk assessments, test critical controls, challenge first-line teams, inform risk framework evolution, and deliver assurance to senior management to ensure resilient, secure digital services and data protection.

Lead a small team overseeing operational risk for Payments, assess controls, challenge first-line operations, perform regulatory horizon scanning, produce risk opinions, and provide assurance to senior risk committees.

Lead and support the Trade Operations function to deliver accurate, timely trade finance services. Provide technical expertise on trade finance products and ICC rules, oversee governance, controls, audit readiness and regulatory compliance, and collaborate with Financial Crime and Risk. Drive process simplification, automation and technology adoption, implement operational improvements, and coach team members to build capability and deliver strong customer outcomes.

Manage and grow an existing agricultural lending portfolio across a regional area. Build farmer relationships, identify growth opportunities, ensure risk and compliance alignment, conduct financial analysis and due diligence, collaborate with sector leadership, and support sustainability and net-zero objectives while providing excellent customer service.

Manage and grow an SME portfolio via video and telephone, delivering lending facilities (£500k–£2m), deposits and tailored financial solutions. Analyze financial statements, prepare credit papers, monitor performance and early signs of stress, identify cross-sell opportunities, ensure FCA and internal compliance, and maintain market/regional intelligence while collaborating in a hybrid team.