Jobs at Nationwide Building Society

As a Senior Manager in Customer Vulnerability, you'll define and deliver strategies to improve outcomes for vulnerable customers, manage change initiatives, and ensure compliance with regulations while leading a team and engaging with stakeholders.

Lead development and optimisation of SAS analytical processes as the organisation migrates to SAS Viya. Analyse large datasets to detect fraud trends, rework and modernise legacy SAS code and jobs for performance and scalability, collaborate with stakeholders to translate insights into action, and mentor junior team members to share best practices.

Lead and perform internal audit testing with a data-insights focus, using analytics to identify trends, anomalies and control weaknesses. Develop data-led audit methodologies, build tools, upskill colleagues in analytics, perform technical reviews, and collaborate cross-functionally to drive continuous improvement and innovation in audit processes.

The Senior Analyst will analyze customer behavior and market trends using SAS, develop data solutions, and present insights to stakeholders to drive business strategy.

Produce and review product risk and interest-rate risk reports, support development and testing of new outputs, improve reporting processes, build stakeholder relationships across Mortgages, Savings, Treasury and Finance, support hedging processes and change/automation initiatives.

Lead design and maintenance of Customer Risk Assessment controls, enhance CRA models, perform data quality assessments, run impact and scenario modelling, define and calibrate risk thresholds, lead model testing/validation, and communicate analytical findings to senior stakeholders while collaborating across Governance, Technology, Operations, Risk, and Programme teams.

Own the backlog and roadmap for Business Banking website area; shape epics and user stories; prioritise work using data and insight; coordinate cross-functional teams (Content, Design, SEO, Insight, Operations); ensure quality, compliance, accessibility and measurable customer and business outcomes.

The role involves developing and implementing Customer Risk Assessment models, assessing data quality, and working collaboratively on risk assessment methodologies in financial crime analytics.

Lead optimisation and configuration of the Pega Customer Decisioning Hub to embed customer contact strategy, enable personalised multi-channel marketing, and deploy advanced analytics and machine learning for next-best engagement. Support stakeholder enablement, upskill colleagues on Pega capability, ensure GDPR/PECR-compliant communications, and keep the platform aligned with industry best practices and Society goals.

Document and implement the Economic Crime Risk Management Framework (ECRMF), defining accountabilities, delegated responsibilities, service levels, monitoring and reporting. Secure stakeholder endorsement and leader approval, and create a mechanism for ongoing maintenance. Support First Line Economic Crime and wider Governance, Risk and Control to protect customers and ensure regulatory compliance.

Lead fraud and scam analysis across channels, build analytical solutions using SQL/SAS/Python, work with large datasets to detect trends, present insights to stakeholders, influence fraud prevention strategy, and mentor junior staff to reduce losses while maintaining customer experience.

The Business Development Director will drive new commercial lending opportunities, manage relationships, and oversee deal processes, ensuring risk and compliance. They must possess strong financial acumen and customer-first behavior.

Manage later-stage mortgage accounts over 90 days in arrears via inbound/outbound calls, fact-finding, affordability assessments, admin tasks and complaint handling. Work empathetically with vulnerable customers, liaise with solicitors, follow legal procedures, maintain high-quality notes and meet service level agreements.

Investigate AML alerts and escalations, perform KYC and CDD assessments, interrogate transaction data, advise first-line colleagues, document trends and system issues, coach investigators, and support process, policy and MI improvements to strengthen financial crime controls and compliance.

Support Invoice Finance Relationship Managers by onboarding customers, processing CHAPS and currency payments, reconciling month-end sales ledgers, calculating reserves, resolving customer queries, and improving processes across banking teams.

Lead alignment and implementation of fraud policy and minimum control standards across Virgin Money and Nationwide. Own complex change delivery, assess impacts, define requirements, influence senior stakeholders, produce programme reporting, and guide first-line teams to embed operational controls and measurable compliance.

Lead sector-specific sustainable finance for SME customers, advising on decarbonisation, designing Future-Fit loan products, validating sustainability plans, managing stakeholder engagement, and embedding a Sustainable Finance Framework across Business Banking.

Lead sector-specific sustainable finance initiatives for UK SME clients, specialising in Agriculture & Energy or Manufacturing & Transport. Advise on decarbonisation frameworks, validate sustainability actions, manage sector products (including Future‑Fit loan suite), operate environmental tools (e.g., Rapid by Trinity AgTech), collaborate with relationship managers and stakeholders to embed a Sustainable Finance Framework, and shape policy, data and customer experience for larger borrowing customers.

Lead Economic Crime risk management by applying fraud and financial crime subject-matter expertise, driving risk assessments, embedding controls, supporting change delivery, influencing senior stakeholders, and improving governance and outcomes across products and systems.

Manage and grow an existing agricultural lending portfolio across a regional area. Build farmer relationships, identify growth opportunities, ensure risk and compliance alignment, conduct financial analysis and due diligence, collaborate with sector leadership, and support sustainability and net-zero objectives while providing excellent customer service.