Jobs at Nationwide Building Society

Originates and delivers venture debt transactions from sourcing through completion. Builds relationships with venture capital, private equity, and debt advisory contacts; evaluates lending opportunities; prepares credit proposals; analyzes financial statements and models; leads negotiations, due diligence, and legal documentation; and manages multiple transactions within risk, regulatory, and compliance standards.

Lead complex payment transformation initiatives using SAP Fioneer Payment Centralisation. Responsibilities include planning, governance, financial and risk management, dependency coordination, stakeholder leadership, supplier management, implementation, and delivery sequencing across BACS, CHAPS, card clearing, and settlement platforms. The role also provides specialist advice, supports strategic payment modernisation, resolves integration challenges, and develops internal capability.

Own demand, capacity, and resource planning across a multi-team website function. The role manages work pipelines, prioritization, resource allocation, forecasting, dependencies, risks, governance, reporting, and dashboards. It partners with Product Owners, delivery teams, technology stakeholders, and business stakeholders to maintain realistic delivery plans, improve operational processes, and support decision-making using Jira, Excel, and Power BI. This is a six-month fixed-term hybrid position.

Design, deploy, manage, and support secure cloud-native platform solutions using Kubernetes, OpenShift, Terraform, and infrastructure as code. Handle monitoring, incident resolution, upgrades, vulnerability remediation, testing, releases, and enterprise observability integrations. Collaborate with application teams, architects, and stakeholders to deliver reliable, scalable services while contributing to technical design, knowledge sharing, continuous improvement, and platform adoption.

Conduct penetration tests across web applications, APIs, cloud services, and complex business-critical systems from scoping through reporting and post-test triage. Identify vulnerabilities, assess risk, communicate findings to technical and non-technical stakeholders, and support compliance objectives. Improve testing processes and tooling while contributing to offensive security initiatives such as red and purple team testing.

Optimise websites, customer journeys, campaign pages, and digital content across Nationwide and The Mortgage Works. Use analytics and insight to identify improvements, report on website performance, support integrated campaigns, build webpages, monitor SEO, and guide PPC activity. The role requires strong stakeholder management, prioritisation, communication, and the ability to translate customer and performance data into actionable recommendations.

Provide in-branch, phone, and online banking support by welcoming customers, handling transactions and queries, explaining suitable banking services, and guiding customers through digital tools. Maintain accuracy, fairness, security, and regulatory processes while escalating concerns appropriately. Collaborate with branch colleagues to deliver excellent service in a busy environment. No banking experience is required, but customer service experience or passion is beneficial.

Support customers in a Nationwide branch through face-to-face, phone, and digital banking interactions. Responsibilities include handling transactions and queries, explaining suitable banking products and services, identifying and escalating concerns, following security and fairness processes, and collaborating with colleagues to deliver excellent customer experiences. No banking experience is required, but customer service experience or a strong interest in customer-focused work is beneficial.

Lead fraud and scam analyses across channels, build queries and technical solutions (SQL/SAS/Python), generate data-driven insights, consult with stakeholders, influence risk decisions, and mentor junior staff to reduce losses while preserving customer experience.

Design digital journeys and services across research, ideation, user needs analysis, journey mapping, prototyping, user interface, and interaction design. Collaborate with designers, product owners, developers, delivery leads, stakeholders, and subject matter experts. Facilitate workshops and interviews, present design work, incorporate feedback, and ensure accessible, customer-focused solutions meet business, technical, regulatory, and compliance requirements.

Provides hands-on business and administrative support to the Colleague Engagement team. Responsibilities include coordinating plans, priorities, meetings, governance materials, reports, events, suppliers, budgets, action logs, and stakeholder communications. The role also supports process improvement, quality checking, colleague engagement activity, and leadership follow-through while maintaining accurate, timely information across multiple priorities.

Lead portfolio management of venture debt assets: build relationships with portfolio companies and investors, monitor risk, prepare credit applications and financial models, identify new lending opportunities, and support origination and portfolio performance within credit and regulatory frameworks.

Supports Business Banking through data management, governance, analytics, strategy, and solution design. Builds automated, controlled, and auditable data processes; analyzes and interprets complex data; develops insights to improve strategy and personalization; manages critical data risks and issues; and explores responsible AI adoption. The role also requires collaboration with technical and non-technical stakeholders across the organization.

Manage data governance across Retail Products by defining critical data assets, maintaining metadata repositories and data dictionaries, documenting lineage and quality rules, profiling data, and improving data accuracy. Build stakeholder relationships, promote data management best practices, develop value cases for metadata improvements, implement governance tools, and coach a small team of data professionals.

Implement and embed data governance controls for financial crime systems: develop data dictionaries, lineage, and quality scorecards; resolve data quality issues; partner with subject-matter experts to improve analytics, reporting and decision-making to protect members from economic crime.

Supports financial crime reporting through data migration, Power BI development, data testing, validation, quality assurance, and ongoing management information delivery. The role involves translating legacy Excel-based reporting into modern Power BI outputs, investigating data gaps, maintaining regulatory and internal reporting, and following data governance, risk, and control frameworks. Collaboration with Operations, Governance, and Second Line of Defence stakeholders is central.

Support customers in a busy banking branch, handling transactions and queries in person, by phone, and through digital services. Provide clear guidance on banking products and tools, identify customer needs, follow security and fairness processes, escalate concerns, and collaborate with colleagues to deliver excellent service. The role is part-time for 18.5 hours per week on a 12-month fixed-term contract in Basildon.

Maintain and update regulatory models in SAS Viya production, deliver critical month-end reporting data, and support data quality processes. Liaise with Credit Risk stakeholders, implement governed production-code changes, manage incidents through ServiceNow, and ensure compliance with audit and regulatory requirements. The role also contributes to data governance, automation, continuous improvement, cloud warehouse initiatives, and future Virgin Money integration projects.

Conduct internal audit testing and assess control effectiveness using data analytics. Identify trends and anomalies with Python, Databricks, SQL, SAS, and generative AI. Develop repeatable analytics solutions, self-service tools, and innovative audit methodologies while reviewing data insights work. Support internal audit strategy, improve data-led processes, and upskill colleagues in data analytics and coding practices.

Manage business banking applications from submission through account opening, completing Know Your Customer and Know Your Business due diligence, assessing onboarding risks, and securing required approvals. Maintain multiple application pipelines, communicate with customers throughout the process, and support commercial growth while ensuring regulatory and customer safety requirements are met.