Jobs at Nationwide Building Society

Own the lifecycle of retail savings and other financial products, from proposition development and launch through performance monitoring and continuous improvement. Analyze markets, competition, customer insights, and business data to identify opportunities. Lead cross-functional initiatives, influence stakeholders, improve customer journeys and processes, balance commercial objectives with risk, and ensure fair customer outcomes.

Leads the design and delivery of enterprise-scale GenAI, Agentic AI, and intelligent automation platforms. Creates detailed architectures for AI products, RAG systems, vector search, orchestration frameworks, APIs, integrations, and cloud-native services. Establishes engineering standards, governance controls, security guardrails, monitoring, explainability, and Responsible AI practices. Provides technical leadership and mentoring while collaborating with engineering, architecture, product, security, risk, governance, and business stakeholders in a regulated banking environment.

Designs and supports enterprise-scale data and document migration solutions across Customer Operations. Responsibilities include migrating data into Pega and documents into IBM CMOD, building ETL and integration pipelines, developing complex SQL, resolving data quality and reconciliation issues, analyzing metadata and lineage, and supporting cloud-based data platforms. The role requires collaboration with engineers, architects, product owners, and business stakeholders to modernize legacy systems and deliver secure, scalable data solutions.

Plan and deliver end-to-end internal audits across change, model risk, and credit risk. Identify risks, test controls, analyze data, document findings, and produce clear audit reports. Build trusted stakeholder relationships, provide constructive challenge, track and validate issues, and support improvements in governance, risk management, and controls.

Develop and communicate corporate and business strategies for Nationwide, using strategic frameworks, market insights, and robust analysis. The role partners with senior leaders and stakeholders to shape direction, create actionable plans, lead workshops, and support strategic initiatives across a complex financial services organisation. It requires strong influencing, writing, analytical, relationship management, and strategy development skills, along with experience in consultancy or an internal strategy environment.

Provide in-person, phone, and digital banking support to branch customers. Handle transactions and queries accurately, guide customers toward suitable banking products and digital tools, identify and escalate concerns, and deliver empathetic service in a busy team environment. The role requires clear communication, adaptability, digital confidence, integrity, and a customer-first approach. Banking experience is not required, and full training is provided.

Assess higher-risk business banking customers for money laundering, sanctions, PEP, terrorist financing, and bribery risks. Complete customer risk assessments, determine risk ratings, review due diligence, conduct customer outreach, and provide AML and financial crime guidance to colleagues and senior stakeholders. Act as a subject matter expert, support policy interpretation, build cross-functional relationships, and contribute to process and service improvements.

Provide proactive executive support to three Directors, managing complex diaries, meetings, travel, scheduling, communications, events, expenses, invoices, HR administration, organizational materials, and Teams sites. The role requires excellent organization, prioritization, communication, discretion, confidentiality, accuracy, and the ability to work calmly and independently under pressure in a hybrid office environment.

Provide proactive administrative support to three Directors, including complex diary management, meeting coordination, travel planning, scheduling, communications, events, expenses, invoices, HR administration, onboarding, and document formatting. Maintain accurate organisational materials and Teams sites while handling confidential information discreetly. The role requires strong prioritisation, communication, attention to detail, flexibility, professionalism, and the ability to manage competing requests independently and under pressure.

Implement and embed data governance controls for financial crime systems: develop data dictionaries, lineage, and quality scorecards; resolve data quality issues; partner with subject-matter experts to improve analytics, reporting and decision-making to protect members from economic crime.

Provides first-line risk and control support to Group Customer Operations, covering collections, recoveries, bereavement, power of attorney, and specialist support. Advises business and change teams on conduct, operational, and regulatory risks; completes risk and compliance assessments; designs and evidences controls; maintains risk profiles and regulatory footprints; supports reporting; and ensures regulatory changes and remediation actions are addressed.

Provides high-level administrative support to 2–3 Directors, managing complex diaries, meetings, travel, events, expenses, invoices, HR administration, communications, and organisational materials. The role requires proactive prioritisation, discretion with confidential information, stakeholder coordination, accurate document formatting, and strong Microsoft Office skills. It is hybrid, with at least two days per week in the London, Northampton, or Glasgow office.

Lead and support business change initiatives across Retail and Group Customer Operations. Responsibilities include impact assessments, delivery planning, stakeholder management, governance, risk and dependency management, project reporting, business case development, implementation support, benefits realization, and designing compliant processes aligned with FCA requirements and organizational strategy.

Develop and enhance fraud detection strategies, rules, and prevention controls across Nationwide’s financial services portfolio. Analyze complex data, monitor detection performance, identify emerging fraud and scam threats, and recommend continuous improvements. The role requires expertise in economic crime, AML, fraud typologies, payment processes, coding, fraud detection systems, Excel, stakeholder management, and communicating technical findings clearly.

Support customers in a branch, by phone, and through digital banking services. Handle transactions and queries accurately, explain banking products, promote digital tools, and provide empathetic guidance. Work collaboratively in a busy branch, follow procedures, identify and escalate concerns, and protect customer information and funds. No banking experience is required, but customer service experience, strong communication, digital confidence, adaptability, teamwork, integrity, and willingness to learn are important.

Develop and optimise automated fraud controls across card, application, mule, non-card and internal fraud typologies. Use SAS, SQL and multiple data sources to identify trends, investigate emerging threats, monitor control performance and create long-term fraud prevention strategies. Influence stakeholders across Operations, Technology, Analytics, Risk and Commercial teams while supporting fraud incidents, vulnerability assessments and transformation initiatives.

Build and maintain relationships with small business customers after onboarding. Resolve complex queries, support retention, deliver high-quality service, and contribute to financial and business objectives. The role also involves managing customer conversations, tracking service performance, maintaining data quality, and monitoring lending and risk measures while working within policies and tight deadlines.

Leads analysis, documentation, and improvement of business processes using Lean, Six Sigma, and Kaizen. Partners with stakeholders to identify inefficiencies, manage risks, define improvement priorities, and implement changes. Measures outcomes through data analysis, develops reports and recommendations, facilitates workshops and training, and identifies automation opportunities. Owns improvement initiatives from planning through delivery, managing timelines, budgets, process controls, and change adoption to improve customer experience and productivity.

Provides independent second-line oversight of operational risks, business processes, and controls across a complex financial services organization. Leads risk reviews, monitoring, deep-dive assessments, and control evaluations; identifies process gaps and weaknesses; challenges stakeholders; and supports improvements in operational resilience, compliance, and risk management framework effectiveness.

Provides independent second-line operational risk oversight for major transformation programmes and projects. Reviews risk assessments, controls, governance, and change delivery frameworks; challenges programme leaders and project managers; identifies operational and regulatory risks; and recommends mitigation actions. Partners with senior stakeholders and risk specialists to strengthen change risk management, operational resilience, regulatory compliance, and customer outcomes across a complex financial services environment.