Jobs at Nationwide Building Society

Leads first-line risk and control advice across retail and customer operations, focusing on regulatory, conduct, and operational risk. Modernizes controls through AI, automation, data-led monitoring, preventative design, and reliable evidence. Advises stakeholders on governance, human oversight, explainability, and customer outcomes; identifies control weaknesses, supports change initiatives, reports to governance forums, and coaches colleagues on responsible AI and modern control practices.

Analyzes large datasets using SAS, Excel, and SQL to develop and enhance business credit risk strategies. Produces reporting and insights to monitor portfolio and strategy performance, supports senior management recommendations, and works with Decision Systems on requirements, testing, validation, and documentation.

Leads brand and communications research strategy, translating qualitative and quantitative evidence into actionable insights for senior leaders and the Board. Manages research teams, portfolio governance, budgets, resources, risks, methodologies, tools, and strategic suppliers. Develops measurement capabilities to reflect changing marketing activity, customer behavior, media, technology, and market conditions.

Leads Finance testing integration across complex change programmes, coordinating dependencies, risks, governance, upstream teams, third parties, SIT and UAT stakeholders. Develops reusable end-to-end Data Lake testing strategies covering data lineage, traceability, requirements, transformations and downstream consumption. Evaluates and supports automation for data validation, reconciliation, regression testing and evidence collection while maintaining clear ownership boundaries and improving Finance testing capability.

Provide friendly, accurate banking support in a branch, by phone, and through digital services. Responsibilities include welcoming customers, handling transactions and queries, guiding customers toward suitable banking products and tools, following security and fairness processes, identifying issues, and escalating concerns. The role requires empathy, patience, clear communication, digital confidence, adaptability, teamwork, and integrity. This is a full-time, 12-month fixed-term position serving customers in the High Wycombe area.

Support the development and delivery of Nationwide’s personalisation strategy across customer communication and experience channels. Use customer insight and performance data to identify opportunities, coordinate stakeholders, facilitate prioritisation sessions, and improve personalised use cases. Maintain governance processes, record decisions and actions, identify risks and blockers, and drive activities through completion across teams including Marketing, Digital, Data Privacy, Retail, and Business Banking.

Supports Finance Systems Data & Change projects by delivering regulatory and business reporting changes, improving processes, and enhancing efficiency across reporting platforms. The placement includes a 12-month social-impact project, data analysis, problem-solving, teamwork, and structured development within Nationwide’s Finance function.

Develop and implement data-driven fraud prevention strategies across card, application, mule, non-card, and internal fraud. Use SAS and SQL to identify trends, assess vulnerabilities, build automated controls, write fraud rules, monitor control performance, investigate incidents, and provide strategic recommendations. Collaborate with Fraud, Operations, Cyber Security, Technology, Commercial, Analytics, and Risk teams to influence decisions and improve fraud risk management.

Provides in-branch, telephone, and digital banking support to customers. Handles transactions and queries, explains suitable banking products and services, protects customer information and funds, follows processes, escalates concerns, and collaborates with branch colleagues to deliver empathetic, accurate service. The role is permanent and part-time, with training provided and no banking experience required.

Assess adherence to the data governance framework, recommend and implement improvements to data controls, and support sustainable governance practices. Develop and maintain data dictionaries, lineage documentation, data quality dashboards, and scorecards. Resolve data quality issues and collaborate with financial crime data and systems specialists. Use Collibra, Excel, Power BI, SQL, SAS, Python, or C# to strengthen data accuracy and support financial crime decision-making.

Own the commercial performance and strategic direction of Nationwide’s credit card portfolio. Analyze customer, financial, and risk data to identify growth opportunities, shape acquisition and pricing strategies, improve lifecycle performance, and deliver sustainable P&L value. Lead business planning, forecasting, scenario modeling, and performance evaluation while collaborating with Finance, Risk, Analytics, Marketing, Operations, and Compliance. Ensure products and interventions provide fair customer value and meet Consumer Duty requirements.

Supports acquisition finance origination and execution across leveraged and corporate lending transactions. Responsibilities include evaluating opportunities, analyzing financial statements, building models with scenario and sensitivity analysis, preparing credit papers, structuring transactions, coordinating due diligence and documentation, and managing stakeholder relationships through completion.

Identifies and evaluates emerging technologies, develops Technology Radar insights, and produces recommendations, white papers, and thought leadership for senior stakeholders. Supports partnerships with vendors, FinTechs, consultancies, research organisations, and academic institutions. Helps manage innovation initiatives from idea intake and prioritisation through proof-of-concept development, evaluation, risk assessment, and outcome communication. May contribute to prototypes and customer-facing technology concepts while aligning innovation activity with business, regulatory, commercial, and customer needs.

Conduct enhanced due diligence and KYC reviews for medium- and high-risk retail customers. Analyze transactions, source of wealth and funds, PEP connections, and customer risk. Prepare evidence-based assessments, make proportionate recommendations, provide first-line financial crime guidance, and escalate emerging risks and system issues. Work autonomously while meeting quality, performance, regulatory, and customer service standards.

Leads colleague enablement and people initiatives across Retail Products, including learning, engagement, inclusion, workforce planning, communications, recruitment, change, events, people insights, budgets, and leadership reporting. Partners with senior stakeholders to deliver complex programmes, use workforce data to identify trends, strengthen capability, and improve colleague experience and performance.

Manage and grow an agricultural business banking portfolio across Cambridgeshire and the surrounding region. Build lasting relationships with farming customers, identify growth opportunities, assess financial statements and due diligence, and optimize income and return on equity. Ensure lending activity aligns with risk appetite and compliance requirements while collaborating with agricultural leadership and wider teams. The role requires strong agricultural market knowledge, financial analysis, communication, organization, problem-solving, and regular regional travel.

Shape Nationwide’s enterprise architecture for customer identity, digital channels, Open Banking, cross-channel orchestration and personalisation. Define target architectures, roadmaps, principles and investment priorities while advising senior leaders and major programmes. Lead cross-functional teams, evaluate emerging technologies, manage architectural dependencies and balance security, privacy, regulatory, cost and vendor considerations. The role requires deep expertise in digital identity, authentication, identity assurance and modern enterprise architecture within a regulated organisation.

Manage portfolio governance, assurance, risk identification, reporting, controls, and benefits realization across a complex change portfolio. The role interprets data, develops management information, conducts governance and control assessments, supports continuous improvement, and provides constructive challenge to senior stakeholders. It also contributes to portfolio standards, policies, guardrails, and Three Lines of Defence oversight to improve delivery outcomes and strategic alignment.

Leads software and SaaS category sourcing, developing strategies that optimize cost, reduce risk, and enable innovation. Manages end-to-end strategic sourcing, supplier selection, negotiations, contracts, renewals, onboarding, and supplier relationships. Translates business and technology roadmaps into commercial plans, analyzes market trends, manages contract pipelines, and engages senior stakeholders in a regulated financial-services environment.

Lead AI engineering innovation across conversational analytics and emerging analytical AI products. Develop governed, testable, scalable solutions using Python, SQL, APIs, cloud technologies, and automated workflows. Prototype and evaluate analytical agents, anomaly detection, process intelligence, and intelligent workflows. Establish engineering standards, evaluation frameworks, testing approaches, documentation, and reusable assets while partnering with product, data, governance, security, privacy, risk, and architecture teams to move successful concepts into production.