Jobs at Nationwide Building Society

Lead end-to-end finance process change within the Virgin Money Finance Integration Programme. Ensure accounting, reconciliation, reporting, and treasury processes are ready for migrated products. Manage dependencies, risks, decisions, and governance across programme, product, finance, and third-party teams. Use Jira to track progress and maintain transparency, protecting financial integrity and regulatory compliance during integration.

Design and implement Customer Risk Assessment (CRA) methodology for business banking integration. Assess and align data quality across systems, perform impact assessments, scenario modelling, and rule-change analysis. Build, code, tune and optimise CRA logic in SAS batch models, lead model testing, validation and performance refinement. Collaborate with Governance & Controls, Technology, Operations, Risk and Programme teams to ensure robust methodology and smooth implementation.

Contract Learning & Development Consultant to build, deploy and operate an organisation-wide AI Academy. Coordinate learning pathways, manage delivery and governance, produce reporting and dashboards (adoption, completion, impact), engage stakeholders and SMEs, and continuously improve learning processes to embed AI capability at scale.

Design, build, deploy and operate Voice, Video and Chat features on an AWS Connect platform; transition legacy systems to a cloud-native stack; support and maintain existing services; lead code reviews and design discussions; work in agile, DevOps-driven teams and perform root-cause analysis.

Provide in-branch, phone and online customer support handling transactions, queries, and guiding customers to appropriate banking products and digital tools while following processes and protecting customers.

Provide in-branch and remote support for customers: handle transactions, answer queries, guide customers to products and digital tools, follow processes, escalate issues, and work with colleagues to deliver excellent service.

Own the lifecycle of retail savings products (ISAs), from strategy and proposition development to go-to-market, performance monitoring, and trading initiatives. Collaborate with stakeholders, use data to improve customer outcomes, manage risk, and deliver roadmap initiatives that grow the savings book while ensuring regulatory and fair customer outcomes.

Provide high-level administrative support to 2–3 Directors: diary and travel management, meeting materials, expense and HR administration, onboarding assistance, Teams site and documentation maintenance, venue and events logistics, and handling confidential information with discretion.

Lead end-to-end performance, governance, and commercial management of aggregator, affiliate, and comparison-site partnerships. Set channel strategy, negotiate commercial terms, ensure tracking and regulatory compliance, drive data-led optimisation and partner relationships, influence product/pricing/marketing decisions, lead reporting and planning, and mentor team members to deliver sustainable, high-quality customer acquisition.

Serve customers in-branch, by phone and online, handling transactions, answering queries, guiding customers to products and digital tools, escalating issues, and supporting branch colleagues to deliver excellent customer service.

Manage day-to-day governance and oversight of Personal Current Account products, using quantitative and qualitative data to monitor performance, identify risks and opportunities, produce MI/reporting, and drive improvements to customer outcomes across the product lifecycle.

Provide first-line risk and regulatory expertise for Collections, Recoveries, Bereavement, Power of Attorney and Specialist Support. Support BAU and change, maintain risk and control profiles, perform risk and compliance assessments, evidence controls, report to forums, and collaborate with stakeholders to ensure compliant, proportionate controls and good customer outcomes.

Analyze and report product performance for Trade Finance, FX and Derivatives; produce dashboards and MI; track KPIs; document requirements and customer journeys; support product roadmaps, transformation and stakeholder presentations to improve customer experience and operational efficiency.

Own vision, strategy and roadmap for Financial Risk Solutions products (Trade Finance, FX, Derivatives). Use customer insight, data and market intelligence to improve products, drive digital transformation, simplify processes, and ensure regulatory compliance. Collaborate with stakeholders across Front Office, Operations, Technology, Risk and Compliance to deliver product enhancements and excellent customer outcomes.

Lead first-line Economic Crime oversight for Nationwide's equity investment activities. Develop, implement and maintain Economic Crime controls, conduct risk assessments, oversee onboarding, monitoring and exit processes, update frameworks and tools, coordinate assurance and reporting, and advise stakeholders to ensure regulatory and internal control compliance across the investment lifecycle.

Manage and grow an existing agricultural lending portfolio across a regional area. Build farmer relationships, identify growth opportunities, ensure risk and compliance alignment, conduct financial analysis and due diligence, collaborate with sector leadership, and support sustainability and net-zero objectives while providing excellent customer service.

Design, implement and manage secure, compliant RHEL server builds and deployment pipelines. Advance IaC and automation using Terraform, Ansible/AAP and GitHub Actions, apply CIS benchmarks, automate VM deployments in VMware, and diagnose complex infrastructure issues.

Partner with Retail teams as a first-line risk and regulatory expert to identify, assess and mitigate conduct, operational and regulatory risks; maintain risk and control profiles; support BAU and change activities, regulatory compliance assessments, reporting, and stakeholder engagement to ensure strong customer outcomes.

Provide in-branch and telephone customer service, handle transactions and queries accurately, promote digital services and appropriate banking products, support colleagues in a busy branch, follow processes to protect customers, and complete initial training to deliver trusted, empathetic banking support on the high street.

Lead development and operation of fraud and AML platforms: design and build RESTful APIs and microservices (Java/Spring Boot), implement data pipelines and complex SQL, deploy and maintain cloud applications with CI/CD, monitor and troubleshoot production, and collaborate with fraud/fincrime teams and vendors.