Jobs at Nationwide Building Society

Leads first-line risk and control advice across retail and customer operations, focusing on regulatory, conduct, and operational risk. Modernizes controls through AI, automation, data-led monitoring, preventative design, and reliable evidence. Advises stakeholders on governance, human oversight, explainability, and customer outcomes; identifies control weaknesses, supports change initiatives, reports to governance forums, and coaches colleagues on responsible AI and modern control practices.

Leads a new communications quality control squad of eight, overseeing reviews of customer communications across financial products and channels. Provides expert challenge, coaching, training, and continuous-improvement guidance to improve clarity, compliance, consistency, tone, and customer outcomes. Applies customer-centred communication design, behavioural science, research, readability tools, and communication standards. Partners with product teams, standards specialists, subject matter experts, legal, and risk stakeholders while contributing to communications strategy and leadership.

Manage first-line risk and control support across retail banking and customer operations. Provide regulatory, conduct, and operational risk advice; challenge business and change activities; assess control effectiveness; maintain risk profiles; support incident remediation; deliver reporting to governance forums; and evaluate regulatory change. Build stakeholder relationships, promote good customer outcomes, and potentially line-manage and develop risk professionals.

Leads the GCC Change Team’s PMO, portfolio management, governance, assurance, data insight, and enablement capabilities. The role improves the change operating model, strengthens standards and controls, supports demand and capacity planning, resolves systemic delivery barriers, and provides senior leaders with clear portfolio information for prioritization and decision-making. It also coordinates multidisciplinary teams and supports integration change across Nationwide and Virgin Money.

Provides first-line regulatory risk advice to Retail and Group Customer Operations teams. Identifies, assesses, monitors, and mitigates conduct, operational, and regulatory risks; reviews regulatory requirements; designs and evidences effective controls; supports safe business and technology change; reports risk insights; and builds relationships across business and risk functions.

Leads Nationwide’s integrated marketing and advertising agenda across paid, owned and earned channels. Oversees campaigns spanning television, radio, out-of-home, digital, paid social, creator and influencer partnerships. Manages agencies, budgets and marketing effectiveness while ensuring cohesive brand experiences and measurable commercial outcomes. Leads major brand activations, develops creative work, uses data to improve performance, and coaches a high-performing marketing team.

Provides first-line risk and control partnering across retail or customer operations. Advises on conduct, regulatory, and operational risk; identifies and monitors emerging risks and control weaknesses; supports control design, regulatory compliance, change initiatives, reporting, and governance. Builds relationships across business, change, and risk teams while providing objective challenge, actionable insight, and support for stronger risk culture and customer outcomes.

Leads first-line risk governance for Collections & Recoveries and Specialist Customer Support within a regulated financial services organization. Responsibilities include identifying and mitigating conduct, regulatory, and operational risks; maintaining risk profiles; designing risk and control frameworks; supporting executive governance and reporting; ensuring regulatory compliance; and leading, coaching, and developing risk professionals.

Leads Nationwide’s content design and search strategy across its website, app, and Internet Bank. The role establishes content vision, roadmaps, governance, accessibility standards, and measurement practices while building a high-performing content design team. It partners with Product, Design, Analytics, and SEO leaders to improve customer journeys, discoverability, engagement, compliance, and commercial outcomes. The role also evaluates emerging AI-driven search trends and drives continuous content optimisation in a regulated digital environment.

Lead Nationwide’s GCC integration change portfolio supporting the Virgin Money integration. The role oversees complex, interdependent programmes and workstreams, establishing plans, milestones, governance, dependencies, risks, resources, and business readiness activities. It requires senior stakeholder engagement, cross-functional coordination, transition leadership, and delivery oversight across a regulated environment. The successful candidate will align integration activity with strategic objectives, manage organisational change, resolve delivery challenges, and improve integration capabilities through lessons learned and best practices.

Lead quality control for legal, regulatory and mandatory customer communications across multiple channels. Review and improve communications, coach creators, embed communication standards, identify risks and inconsistencies, and drive continuous improvement. The role also supports customer-centred communication design, behavioural-science-informed recommendations, training, stakeholder influence, and potentially line management within a newly established Communications Quality Control Squad.

Lead assurance audits across payment systems, applications, and supporting technologies. Assess risks and controls related to security, resilience, reliability, and transaction processing; define audit scopes; manage delivery; produce concise, evidence-based reporting; and agree practical actions with internal and external stakeholders. The role also requires monitoring emerging risks, building relationships, and using data and technology to improve audit insight and impact.

Provides independent second-line oversight of operational resilience and business continuity risks. Reviews resilience frameworks, methodologies, controls, reporting, regulatory compliance, Important Business Services, impact tolerances, mapping, scenario testing, and self-assessments. Challenges business leaders, identifies control gaps, advises on evolving regulatory expectations, refines risk policies, and reports resilience findings to senior management and risk committees.

Supports customers in a Nationwide branch through face-to-face, phone, and digital interactions. Handles banking transactions and queries, guides customers toward suitable banking products and digital tools, follows security and compliance processes, identifies concerns, and escalates issues appropriately. The role requires empathetic communication, adaptability, teamwork, digital confidence, and a strong commitment to fair, accessible customer service.

Lead complex, multimillion-pound technology programmes while integrating enterprise architecture, systems, platforms, data, and delivery plans. Resolve cross-programme dependencies, architectural constraints, risks, sequencing, governance, and financial matters. Partner with senior technology and programme leaders to shape enterprise transformation. Design and implement AI-enabled solutions, automation, AI agents, intelligent workflows, prompting practices, and operating model improvements using Microsoft technologies to deliver measurable business outcomes.

Provides friendly, accurate banking support in a branch, over the phone, and through digital services. Responsibilities include welcoming customers, handling transactions and queries, explaining banking products, identifying and escalating concerns, protecting customer information and money, and collaborating with colleagues during busy periods. No banking experience is required, but customer service experience or passion is helpful. The role is full-time, 35 hours per week, Monday to Saturday, in Kensington, Middlesex, with a required commute of no more than 45 minutes.

Provide in-person, phone, and digital banking support to customers across branch locations. Handle transactions and queries accurately, explain banking products and services, identify and escalate concerns, and protect customer information and funds. The role requires empathetic communication, adaptability, digital confidence, teamwork, and a strong commitment to customer service. Full- or part-time work is available Monday through Saturday, with training provided.

Provide in-branch, phone, and digital banking support; handle transactions and queries accurately; guide customers toward suitable banking services; protect customer information and escalate concerns; and collaborate with branch colleagues to deliver fair, empathetic service in a busy environment.

Lead simplification and migration of Virgin Money and Nationwide business banking products. Responsibilities include refining propositions, sunsetting portfolios, developing customer communications, managing product performance, supporting customer change, and coordinating safe migration of over 300,000 customers. The role requires cross-functional leadership across Technology, Finance, Operations, Risk, Coverage, and Transformation, with a focus on customer outcomes, commercial performance, regulatory compliance, and retention.

Support customers in a Nationwide branch through in-person, phone, and digital banking interactions. Responsibilities include handling transactions and queries, understanding customer needs, guiding customers toward suitable banking services and digital tools, following security and operational processes, identifying and escalating concerns, and collaborating with colleagues to deliver excellent service in a busy environment.