Teams at Nationwide Building Society

Leads first-line risk and control advice across retail and customer operations, focusing on regulatory, conduct, and operational risk. Modernizes controls through AI, automation, data-led monitoring, preventative design, and reliable evidence. Advises stakeholders on governance, human oversight, explainability, and customer outcomes; identifies control weaknesses, supports change initiatives, reports to governance forums, and coaches colleagues on responsible AI and modern control practices.

Analyzes large datasets using SAS, Excel, and SQL to develop and enhance business credit risk strategies. Produces reporting and insights to monitor portfolio and strategy performance, supports senior management recommendations, and works with Decision Systems on requirements, testing, validation, and documentation.

Leads brand and communications research strategy, translating qualitative and quantitative evidence into actionable insights for senior leaders and the Board. Manages research teams, portfolio governance, budgets, resources, risks, methodologies, tools, and strategic suppliers. Develops measurement capabilities to reflect changing marketing activity, customer behavior, media, technology, and market conditions.