Teams at Nationwide Building Society

Provide in-branch and remote customer support across phone, video and face-to-face channels. Identify customer needs, explain Nationwide products (cards, loans, insurance, accounts), refer to specialists for complex cases, support vulnerable customers, and act as a branch SME to coach colleagues and deliver excellent service using digital tools.

Provide in-branch, phone and online customer service: handle transactions, answer queries, guide customers to appropriate products and digital tools, follow processes, spot and escalate issues, and support colleagues to deliver excellent customer experiences.

Provide friendly, accurate in-branch, phone and online customer service. Handle transactions and queries, guide customers to suitable banking products and digital tools, follow processes and escalate issues to protect customers, and work collaboratively in a busy branch to deliver excellent customer experiences.