Regional Manager

Qualifications: 

• Bachelor's degree, or relevant professional services management experience 

• Minimum of 10 years relevant industry experience 

• Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers 

• Must have experience leading and working in a services provider environment.  

• Must have GSP, Global Service Provider, experience.  

• Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule 

• Strength in solving complex issues including customer delivery challenges 

• Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies 

• Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred 

• Demonstrated ability to work under pressure and meet deadlines and commitments 

• Strong organization and time management skills 

• Strong communication skills (written, verbal, and presentation) 

• Established business acumen, financial acumen and solutioning skills 

Job Description 

What will you be doing? 

At its core, the Regional Manager role is about ownership–owning the services business in the region. Just like business owners in other industries–from entrepreneurs to general managers –RMs need to have end-to-end visibility into the business and each of its facets, monitor its health, and focus on specific areas, as day-to-day tactics and long-term strategies require.  The value of the role is in the RM’s ability to flex to current priorities, to adapt to the strengths and weaknesses of the teams they work with, and to provide continuity to the services business. Successful RMs drive quality, growth, efficiency, and transformation within the business, while cultivating the WWT high-performance culture. 

Requirements/Job Duties: 

Leadership 

• Lead service-delivery teammates (in pods and various cross-functional teams) within region by articulating/translating strategic vision and goals 

• Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance, operations, and IT) and key partners 

• Serve as an escalation point for service-delivery issues 

• Represent the region in meetings with leadership (e.g., status, risk management, forecasting, strategic planning, etc.) 

Financial management 

• Manage services P&L for region to optimize profitability, resource utilization and investment 

• Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture 

• Forecast financial performance by coordinating with PMO, finance and sales 

Sales support 

• Ensure feedback regarding service-delivery performance is provided to services-sales team via lessons-learned reviews, client feedback, etc. 

• Educate sales and service-delivery teams within region on services org, service lines, value proposition, capabilities, offerings, success stories, etc.–and represent these to clients, partners and OEMs as needed 

• Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams 

• Assist services-sales teammates with SOW development as needed (e.g., scoping, deal structure and contracting) 

Quality assurance 

• Collect feedback from clients and sales counterparts regarding service-delivery performance 

• Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues 

• Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes 

• Review and provide feedback on SOWs and MSAs in region 

Operational efficiency 

• Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc. 

• Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation 

• Identify regional requirements for resource, process, and tools improvements for leadership 

___________________________________________ 

Qualifications: 

• Bachelor's degree, or relevant professional services management experience 

• Minimum of 10 years relevant industry experience 

• Demonstrated ability to understand and interact with Sales, Presales, Delivery and Governance Functions, and end Customers 

• Must have experience leading and working in a services provider environment.  

• Must have GSP, Global Service Provider, experience.  

• Able to manage contract modifications and lead negotiations surrounding contract scope, cost, and schedule 

• Strength in solving complex issues including customer delivery challenges 

• Excellent understanding of the project lifecycle, issue and risk management and mitigation strategies 

• Knowledge of core OEM (Cisco, Netapp, Dell EMC, VMware) technologies and deployment practices preferred 

• Demonstrated ability to work under pressure and meet deadlines and commitments 

• Strong organization and time management skills 

• Strong communication skills (written, verbal, and presentation) 

• Established business acumen, financial acumen and solutioning skills