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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are seeking an experienced hands-on IT Manager to join our IT team working from our office in Lincoln.
Our ideal candidate would be an enthusiastic go-getter who has a passion for continual improvement. As well as being a hands-on support resource the role would include some light managerial tasks.
The role would be varied and suit somebody who has come through their IT support career from the ground up and enjoys the concept of “a little bit of everything”. IT Support roles are often defined on a 1st, 2nd, 3rd line tiering system; this role requires somebody who can work a little at all these levels as well as possessing good managerial / team leadership skills.
Responsibilities
Day to day management of IT operation(s).
Monitoring of KPI’s
Monitoring of tickets, including escalating where required
Liaising between the local site and Enterprise IT teams (Infrastructure, Apps etc.)
Supporting the wider enterprise IT management team to ensure compliance with enterprise standards and corporate governance.
Liaising with Teledyne business stakeholder to ensure IT are meeting the needs of the local business.
Onsite IT Support: working as part of a virtual IT team to provide customer support, troubleshoot and resolve IT incidents and requests (tickets). Where a resolution cannot be found then you would be expected to escalate accordingly.
By IT support we refer to multiple proficiencies, such as but not limited to:
End users and their equipment.
For example, PC’s and Laptops running a Microsoft Windows environment, Printer installation, networking, configuration, and troubleshooting.
An array of Microsoft applications such as Office, Visio, Project etc.
CAD applications.
Mobiles phones (iPhone & Android)
Ensure compliance of and react to information from Enterprise Anti-Virus and other security tools.
Servers, switches, and wireless access points in conjunction with a remote Infrastructure team.
New user configuration and setup via Active Directory
The position will be responsible for interfacing directly with the Teledyne employees who have IT problems. This will be done in person, via phone and various forms of written communication (e.g. email, ticketing system and instant messaging).
Liaising with hardware and software vendors to resolve and related issues.
Support and maintenance of conference room equipment such as video conferencing systems, conference phones etc.
Acting as a “point of contact” for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the fly responding to requests from multiple angles and subsequently prioritizing workload to achieve the required outcome.
Maintain the onsite server room in line with enterprise standards. Maintain the outlying comms racks throughout the facility.
Manage and maintain OU’s within Active Directory including users, groups and objects.
Support compliance initiatives such as SOX. You will be responsible for SOX auditing your assigned sites on a monthly, quarterly, and bi-annual basis
Support for annual IT budgeting for region
Project Work
Periodically project work will be assigned in parallel to day-to-day support responsibilities. Typical projects could include technology refresh tasks such as replacing aging IT equipment, system implementation(s) such as upgrades and/or deployment of new software packages. Other such projects might include facility relocations/expansion and supporting of domain migrations etc.
Required Qualifications
Computer related Degree/Diploma/Microsoft or any IT Professional Certification and/or equivalent work experience.
At least 7 years IT support experience.
High-level server administration and troubleshooting knowledge in physical and virtual environments. For example, adjusting permissions on file shares, monitoring back-ups etc. VMware environment and Microsoft Server experience. Including how to manage and maintain computers attached to an Enterprise domain.
Experience using an incident management system, such as ServiceNOW.
Experience in a Team Leader or Manager role.
Somebody who can think for themselves and work to ambiguous frameworks. **Not everything within this support role will come with an instruction manual, our ideal person is somebody who can think outside of the box and progress situations on their own merit.**
Experience with SOX
Preferred Qualifications
Experience of supporting a manufacturing business and the concepts associated with that; ITIL, ERP / MRP, CAD etc.
Experience on using any CAD applications or Engineering applications
What Teledyne offers you:
Opportunity to develop your career
Salary sacrifice-led pension plan that matches employee contributions up to 7%
Employee Assistance Programme
Private health care.
Salary sacrifice Electric & Hybrid Vehicle car scheme
Free life assurance cover at the value of four times basic annual salary
Holiday purchase scheme which enables employees to purchase an additional week’s worth of annual leave each year
Comprehensive well-being programme that supports employees with their physical, mental and financial health, as well as their cultural/environmental well-being
Competitive employee discounts platform that provides employees with discounts with leading brands/retailers
Internal reward and recognition scheme linked to internal benefits platform
Cycle to Work scheme
Enhanced family-friendly benefits
Company sick pay
Equality, Diversity & Inclusion Committee that supports and champions employee diversity
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
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