Project Manager

Key Responsibilities

• You will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality.
• You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
• There will be a strong focus on financial and commercial management therefore a solid understanding of cost management processes will be required, such as understanding cost baselines, project revenue forecasting and project profitability. As a Sabio Project Manager you will also have an appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised.
• The relationship with the client during project delivery must be supported by strong and frequent communication between the client and the Sabio project team. You will always ensure that the agreed deployment schedule is met and that business acceptance and handover to Support is successful. 
• This role will also be required to collate work packages, project plans and presentations in support of pre-sales activities by the commercial management teams. You will also be expected to build strong relationships with commercial teams to support future opportunity and growth within any key accounts you are working on.
• This is a challenging role that requires strong support from key internal and external stakeholders at many levels across the business. You will need to demonstrate strong leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks and costs. You will be required to report on project progress to the Sabio Programme Managers and undertake work that supports programme and business planning across Sabio.

Skills, Knowledge & Expertise

• Strong experience of Waterfall and Agile project delivery methodologies
• Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability.
• Experience of virtual project team management (e.g. matrix management across technical teams).
• Experience of managing complex technical projects.
• Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail.
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding.
• Ability to work with senior stakeholders internally and externally.
• A strategic thinker with future focus in mind. 
• Background in IT or the customer services/contact centre industry.
• Experience of working in a professional services or customer facing role.
• Ability to coach and mentor junior members of the team. Leading by example and demonstrating high personal impact and best in class delivery skills. 

• Proven project management experience within a professional services, consultancy or systems integrator environment.
• Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation

Job Benefits

About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.  We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]