Project Co-ordinator

Project Coordinator – Service Delivery 

DEPARTMENT: Service Delivery 

LOCATION: Theale, Reading

REPORTING TO: Project Office Team Leader / Head of Service Delivery 

JOB SUMMARY  

A Project Coordinator is a Customers primary point of contact, and responsible for providing administration and logistical support 

Responsible for delivering all Customer orders in line with time, cost and quality guidelines, and with the objective of reaching set financial targets 

JOB RESPONSIBILITIES 

• Management of Customer orders from receipt to successful delivery 
• This is a hybrid role requiring 3 days' attendance in our office in Theale

• Provide Customers with information and support in preparation for their implementation 

• Provide domain and technical expertise to deliver maximum value to the Customer 

• Effective management of resources to ensure high levels of utilisation 

• Update and maintain information on all company databases and systems, including billing, expenses, resource bookings and full project history 

Customers 

Delight our customers by: 

• Providing a positive service that exceeds Customer expectation 

• Supporting the department to achieve exceptional levels of Customer service by ensuring that processes and controls are maintain 

Teamwork 

Work together by: 

• Ensuring the effective use of resources 

• Establishing common processes, and share best practice 

• Ensuring that project  issues are escalated in a timely manner 

• Ensuring good levels of communication with other departments 

Innovate 

Innovating by: 

• Establishing, monitor and improve departmental processes. Strive to standardise and introduce economies of repetition 

• Sharing lessons learnt within the team and department 

• Supporting the role out of new solutions  

Improve (KPI’s) 

Constantly improving by: 

• Participating in peer review of tasks, challenging and reviewing best practices  

• Taking ownership of a particular process, product or domain. Becoming a Subject Matter Expert 

• Continuing to challenge personal ability throughout the role. 

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED 

• Experience in a Customer Services environment. 

• Be capable and comfortable working in a fast paced environment 

• Demonstrate a capacity for problem solving and decision making 

• A team player but able to work on own initiative 

• The ability to plan and prioritise own work 

• Great verbal and written communication skills 

• A responsible attitude. Professional and positive. 

• Well organised 

• Energetic 

• Good 'people skills' for building relationships with colleagues at all levels 

• Calmness under pressure 

• Open and honest 

• Good commercial awareness 

DATE: August 2016