Partner Solutions Engineer

What you can expect

The ideal Partner SE is passionate about our Cloud Meeting vision and can act as the partner’s trusted advisor, technical consultant, and have exceptional experience in PBX/telephony systems. This individual will work with Partners to help create the customer’s true UCaaS platform, especially Zoom Phone.

Responsibilities:

• Maintain and build strong relationships with the Partner’s Pre-sales team

• Act as the technical go to person for Zoom and our Partners

• Provide technical expertise to support and onboard partners in technical proficiency with the Zoom Platform 

• Enable our partners in the new way of selling, implementing, and managing the Zoom UCaaS platform.

• Work closely with the Zoom CAMs, and Pre-sales team to update and share the partner technical enablement strategy

• Work with partners’ technical teams in opportunities and projects; complement their skill and help assure high quality customer deliverable

• Participate in key partner technical escalation and provide appropriate assistance to expedite resolution for both Partners and customers

• Drive partners to utilize Zoom technology internally

What we're looking for

• 7+ years experience in a customer/partner focused sales/engineering role
• 7+ years of experience in the unified communications industry
• Fluent written and oral communication in English
• Deep understanding of UCAS
• Experience working in VoIP and BYOC and Cloud based call systems environment
• Experience supporting telecommunications, networking or Software-as-a-Service products
• Strong technical and interpersonal skills, perseverance and patience
• Experienced in Training on technical solutions
• Knowledge of networking and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
• Experience with one or more UCaaS vendors such as Mirosoft, Cisco, RingCentral is a plus
• Ability to communicate and empathize with all levels of customers – executives, end-users, developers
• Flexible and able to perform in a high growth environment

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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