Operations SME (on site Aldershot)

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.

The DXC (Ent Serv UK Limited), AMPA Programme is responsible for the continued delivery and future growth of the Advanced Mission Planning Aid (AMPA) and associated products. Used widely within the RAF and various foreign Air Forces, AMPA is built around a common software core, with tailoring and additional capability being implemented for specific aircraft types. 

AMPA is a fully networked system utilising customer IT infrastructure allowing instant information exchange between locations. Utilising a Linux operating system, it is hosted on COTS HP hardware. The current development environment is built around the Rational ClearCase configuration management tool.

The AMPA programme consists of several individual projects utilising a common development and delivery function and tool set to meet each specific set of customer requirements. In the case of the export customers this includes negotiating and demonstrating compliance to a pragmatic approach to aircraft industry standards. Individuals working within the AMPA programme may be associated with specific projects or assigned to support multiple different projects.

AMPA is a highly regarded and successful system. A significant factor in this is the support DXC provides to the end users in requirements capture, exercise support, training etc.

Role Overview

Provide military operational capability expertise to the Design Authority and Project Teams to support the engineering process and the growth of the AMPA mission planning product capability and to ensure that customer requirements are fully understood.

Act as user liaison between DXC Technology and the mission planning aircrew, operations, and system administrator end-users, ensuring the operational capability of the system is maintained.

Location: Aldershot

Candidates must be UK Nationals due to security requirements requested by the account

Requirements Analysis

• Through frequent contact with the customer’s users and Project Teams, ascertain from a user’s perspective, a detailed understanding of User Requirements and their context. 
• Once established, ensure the User Requirements are accurately translated into System Requirements for product development.

Product Development

• Produce the initial high level design documentation, translating the User Requirements into a vision of how the functionality enhancements should be implemented within the AMPA system.
• Thereafter, through continuous monitoring of product development, ensure that each iteration of the developing software conforms to both the requirements and expectations of the customer. 
• Advise on all aspects of mission planning methodologies from the point of view of the customer, to help ensure that solutions to any encountered problems satisfy both developers and customers alike. 

Safety Assessments

• Provide expert advice to the AMPA safety team on any potential safety impacts and their context relating to product development or discovered defects.

Software Testing and Evaluation

• Undertake informal software testing of all iterations of software development from the perspective of the users to ensure that the implementation satisfies the agreed User Requirements. 
• Support the review of test scripts to ensure sufficient coverage and adherence to design documentation. 
• Assist with the assessment of any reported defects to advise on any potential impact upon system users.

User Liaison

• Act as the conduit of information between the system users and the DXC Project Teams, gathering feedback and providing advice with any on-site issues. 
• Recommend solutions for Mission Planning System functionality enhancements based on experience of military operational processes and capabilities. 
• Utilise expertise to support all stages of the product lifecycle, including initial development, functionality enhancement, requests for change and fault rectification. 
• Attend user workshops and working groups to ensure that terminology and expectations are expressed in a manner that is understood by a technical community and that technical terminology in any proposed solution is understood by the user community. 
• Support frontline operational evaluation trials whenever required.

Training

• Play a key role in ensuring that all training material and user manuals produced are in a format suitable for, and familiar to, their intended audience. 
• Provide dedicated training for both new and existing system users at key stages of the product lifecycle.
• Deliver ongoing system training at the dedicated AMPA training facility located at the Defence Academy Shrivenham.

Essential Qualifications

• Detailed knowledge of the military air operations domain processes and procedures
• Experienced and proficient user of Mission Planning Systems (e.g. AMPA)
• Comprehensive analytical and problem solving skills
• Strong interpersonal skills to interact with customers and internal team members
• Strong leadership and organizational skills
• Effective communication skills
• Requirements analysis experience
• Training delivery experience
• Ability to work independently and as part of a team
• UK SC Security Clearance or the ability to obtain one
• Willingness to travel

Other Qualifications / Experience

• Ex military aircrew – highly desirable
• Software Engineering (or similar) qualification or experience – highly desirable
• Knowledge of the MoD testing, evaluation, and acceptance processes - desirable

Work Environment

• Office
• Customer sites

Investment In Training and Development

• We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications.
• We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

• Here at DXC we support with care and compassion, and we are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do.
• We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders.
• We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

• As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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