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At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 90 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.
As an Operations Associate you’ll support the day-to-day operations that keep our connectivity services running smoothly across global markets. You’ll play a critical role in making sure our operations run smoothly — from testing and troubleshooting to SIM logistics and partner coordination. You’ll work cross-functionally with teams like Product, Engineering, and Finance — diving into data, improving processes, and helping us solve real-world problems with a bias for execution.
This is a great entry point for someone who wants to grow in operations, strategy, or product at a high-growth startup — and learn the ins and outs of a technically complex, fast-moving business.
What You Will Do- Support core connectivity operations: help track and coordinate key workflows across carrier onboarding, pricing updates, and performance monitoring.
- SIM Management and Inventory: oversee SIM ordering, inventory tracking, and distribution processes across all markets
- Escalations and Troubleshooting: take ownership of issue resolution for lower-priority partner escalations. Collaborate with internal stakeholders (e.g. Product, Support) to triage and resolve connectivity issues
- Testing and QA: plan and execute SIM and feature testing across global providers. Coordinate with freelancers or BPOs to manage test execution. Track and report on test coverage, timelines, and results.
- Work with data: gather and analyze metrics to spot issues, identify trends, and support operational decisions.
- Improve processes: document workflows, identify bottlenecks, and help implement more scalable solutions.
- 1–2 years of experience in an analytical or operational role — whether in tech, consulting, finance, or a high-paced startup.
- Strong problem-solving skills and attention to detail — you’re comfortable with spreadsheets and picking up new tools quickly (e.g. Notion, Looker, SQL, etc.).
- Clear written and verbal communication — you know how to keep stakeholders aligned and informed.
- Proactive, hands-on mindset — you’re not afraid to dive into the weeds to get things done.
- An interest in telecom, APIs, or connectivity is a plus — but curiosity and willingness to learn go even further.
The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay.
This role probably isn't a fit if:
- You need a lot of structure, or layers of process to do your best work
- You prefer to specialize narrowly and wait for direction rather than taking initiative
- You’re uncomfortable making decisions with imperfect information or wearing multiple hats
- You’re looking for a “big company” setup — we’re still building many things for the first time
But if you’re excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we’d love to meet you.
Work at GigsAt Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We’re remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.
Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.
Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.
