Provide 2nd-level NOC support for core and cloud telecom services: incident and problem management, preventive maintenance, performance management, troubleshooting of core/IMS and IP issues, participate in projects and 24x7 on-call rotations. Role includes multi-month travel to Saudi Arabia.
Our opportunity!
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?
Learn what makes YOU + Ericsson a powerful combination. Join us today.
Position Purpose
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support than the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Please note that this role requires travel to Saudi Arabia for six - twelve months to support business needs.
Main accountabilities - you will:
• Ensure 2nd Level Assurance Support Activities• Ensure 2nd Level Incident Management• Ensure preventive maintenance and performance management• Assist with Problem Management• Support in project activities• On regular base covering the 7x24 Call-out responsibility.
Technical Skills
You are/you have:
• Minimum 5 years experience of operations in a Telecom NOC environment • Very good Core Network knowledge CS: MSC, MGW, HLR, HSS, STP, SBC• Very good Core Network knowledge IMS: CSCF, SBC, AS, DNS, ENUM, VOLTE, VOWIFI, SRVCC• Very good understanding of Mobile Networks 2G/3G/4G/5G• Very good knowledge of SS7/SIGTRAN/SIP protocol stack and troubleshooting
• Knowledge of NFVI and Cloud Native
• Basic knowledge of IP Interworking
• Linux Scripting
• Troubleshooting, using Protocol Analyzers• Bachelor level, in engineering (IT, Telecom) • Excellent communication skills in English.
Nice to have:
• Knowledge of Managed Service telecom operations practice• Ericsson knowledge.
Personal Skills - you have:
• Ability to interact with customers/internal stakeholders and provide technical solutions• Ability to work under pressure related to scale of business impact• Ability to provide rapid root-cause analysis for various customer IP related issues• Knowledge sharing and collaboration skills• Presentation and Communication Skills.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 788178
At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker?
Learn what makes YOU + Ericsson a powerful combination. Join us today.
Position Purpose
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support than the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Please note that this role requires travel to Saudi Arabia for six - twelve months to support business needs.
Main accountabilities - you will:
• Ensure 2nd Level Assurance Support Activities• Ensure 2nd Level Incident Management• Ensure preventive maintenance and performance management• Assist with Problem Management• Support in project activities• On regular base covering the 7x24 Call-out responsibility.
Technical Skills
You are/you have:
• Minimum 5 years experience of operations in a Telecom NOC environment • Very good Core Network knowledge CS: MSC, MGW, HLR, HSS, STP, SBC• Very good Core Network knowledge IMS: CSCF, SBC, AS, DNS, ENUM, VOLTE, VOWIFI, SRVCC• Very good understanding of Mobile Networks 2G/3G/4G/5G• Very good knowledge of SS7/SIGTRAN/SIP protocol stack and troubleshooting
• Knowledge of NFVI and Cloud Native
• Basic knowledge of IP Interworking
• Linux Scripting
• Troubleshooting, using Protocol Analyzers• Bachelor level, in engineering (IT, Telecom) • Excellent communication skills in English.
Nice to have:
• Knowledge of Managed Service telecom operations practice• Ericsson knowledge.
Personal Skills - you have:
• Ability to interact with customers/internal stakeholders and provide technical solutions• Ability to work under pressure related to scale of business impact• Ability to provide rapid root-cause analysis for various customer IP related issues• Knowledge sharing and collaboration skills• Presentation and Communication Skills.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 788178
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