This role sits within the Group Customer and Communications Function, in the Intermediary & Landlord Marketing Team. The team of 17 operates as a fully integrated function, so you’ll work alongside our experts in digital, brand, campaign, content, and many other marketing disciplines.
The team has a focused strategy for each of our brands. Through Nationwide For Intermediaries, we aim to be distinct, conspicuous, and the most recommended brand, and through The Mortgage Works we aim to be the most admired buy-to-let lender. We will continue to celebrate the long-established partnerships we have with intermediaries, and alongside this, deliver a greater level of support and experience to our landlords with their mortgage needs.
Collaborating with the team, you will create and launch activity that creates a better, more personalised experience for our intermediaries and landlords through our email channel.
Alongside the team, you will be responsible for ensuring our intermediary audiences have a great awareness of our brands and propositions, thinking highly of our ability to communicate effectively.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month Fixed Term Contract.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Bournemouth, London or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
If you’re looking for your next career challenge, keen to learn marketing skills and feel you will thrive in a fast-paced marketing team, we want to hear from you.
You will support the creation and delivery of marketing emails. You’ll also write and send emails through our email platform, ensuring they are fully tested pre-send. You’ll be eager to see how the emails have performed and will use the tools to establish whether the activity was successful. Additionally, you’ll be collaborating with others across the team and using tools like Excel to articulate successful outcomes.
You will also help to ensure our literature is always up to date and you’ll be keen to understand the value each piece of literature brings, making recommendations for future improvements.
Your strong interpersonal and communication skills will result in all work being delivered on time, managing queries effectively and efficiently.
About you
For this role, you will have:
Some experience in marketing communications, either through a previous role, placement, apprenticeship, or relevant qualification
A basic understanding of mortgages or financial services, or the curiosity and willingness to learn about mortgage products and intermediary audiences
Experience using systems, processes, or digital tools accurately, showing strong attention to detail
The ability to manage your time effectively, working on multiple tasks and meeting deadlines
Clear written and verbal communication skills, with examples of producing accurate, well-structured content
A positive, adaptable approach, with the ability to learn quickly and work collaboratively as part of a team
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role, the job title on our internal systems will be Marketing and Corporate Affairs Assistant.
