ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
Manager, Partner Development
General Summary:
The Manager of Partner Development is responsible for leading a global team of entry level to experienced professionals focused on cross-selling new software products to existing partners. This role supports cross-functional teams to assist partners with the expansion of their customer portfolio by leveraging our additional products, solutions, and platforms.
Essential Duties and Responsibilities:
- Sets goals and objectives for team members for achievement of operational results
- Supervises support and/or professional level colleagues
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
- Generates and distributes a pipeline of qualified partner opportunities, in an effort to exceed the team’s annual sales goals
- Supports team members and serves as escalation point for partner questions
- Generates discrete quota from cross-selling and expanding products and services within existing partner base
- Identifies areas for process improvements and communicates process changes to team to increase operational efficiency
- Investigates which products current partners are utilizing and offers new solutions that will improve their business
- Proactively identifies market opportunities and performs analysis to understand the competitive landscape, trends, and emerging opportunities
- Analyzes and reports on the team's performance against department expectations
- Works to prepare partners for sales and technical readiness by utilizing resources and investments to support partner growth • Negotiates opportunities, terms, discounts, and implementations
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional leadership and customer service skills
- Willingness to work in a team environment
- Strong organizational skills to give the team direction
- Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
- Excellent presentation and communication skills
- Strong organizational skills
- Ability to manage competing priorities and multi-task while producing high quality work
- Strong knowledge of Cybersecurity, MSP, Technology Service Providers (TSP), and Value-Added Resellers (VAR) industry
- Knowledge of sales methodologies/qualification process (Challenger, SPIN, MEDDIC, BANT)
- Working knowledge of Client Management Software such as Salesforce
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in related field or equivalent business experience
- 4+ years of relevant experience
- 2+ years of managerial experience
Working Conditions:
- Onsite / Hybrid
- 10-20% travel may be required
- This role does not offer sponsorship
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
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