Manager, Commercial Planning

Job Description

Core Responsibilities

• Own and drive the global Customer Pulse process, which is the LEGO Group’s external partner satisfaction survey.
• Ensure strong governance around Customer Pulse, including proposing annual targets.
• Conduct analysis and produce clear materials to highlight Customer Pulse findings, driving awareness across the business.
• Optimize and ensure the smooth running of the Global Integrated Commercial Planning (ICP) process to drive efficiency and simplification.
• Drive ongoing enhancement and management of a Digital ICP Tool in collaboration with the Digital Product Team, including the introduction of more predictive and automated planning.
• Support the ICP process in collaboration with the team, including the consolidation of regional inputs and accompanying analysis.

​Please note that work location is in either our Copenhagen HUB or our vibrant LEGO Campus in Billund. No relocation assistance is offered for this role.

Play your part in our team succeeding

The Commercial Planning Management department is part of our Global Commercial Development function. We collaborate with global stakeholders in marketing, product development, and finance to establish annual plans, which we then implement across regional and local markets, key accounts, and our D2C LEGO Retail business. We continuously monitor commercial performance against these plans, coordinate corrective actions, activate response strategies, and assess customer satisfaction through regular Customer Pulse surveys.

Acting as a vital link, we connect various subject matter experts in performance marketing, revenue management, pricing, portfolio deployment, and channel & sales management.

Do you have what it takes?

The ideal candidate holds a bachelor’s degree or equivalent experience in a relevant field of education, and proven track record in commercial, financial, or planning roles from sophisticated global matrix organization, together with proven expertise in setting up sales processes and governance practices.

To be successful in this role, we expect you to demonstrate:

• Strong analytical skills and attention to detail.
• Experience in diligent process design and execution.
• Excellent communication skills with the ability to create clear and concise materials.
• Ability to navigate and manage relationships within a complex matrix organization.
• Commercially savvy and thriving in new or ambiguous situations.
• Nice to have: Understanding of qualitative and quantitative research, particularly in the context of surveys.

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Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.