Mailroom Coordinator

Job Title

Job Description Summary

Job Description

Position Title: Mailroom Coordinator

Corporate Grade: Admin / Graduate

Department: Facilities Management            

Location: Basildon

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

Role Purpose:

• To ensure that effective facilities management activities are provided on site in accordance with the contract specification and agreed service levels. Develop and maintain a positive relationship with the client, customers and vendors.

Core Responsibilities:

• Assist and/or manage as required day to day running of the mailroom
• Sorting and distribution of incoming mail and deliveries according to site processes
• Arranging DHL and courier collections
• Franking of outgoing mail
• Collection of mail from around the building
• Provide cover as required for Front of House
• Assist client with onsite tasks such as parking, first aid and fire marshall admin
• Work within a ‘one team’ approach to assist team members as required
• Documentation management on C&W systems, e.g. FAMIS 360, Meridian, SharePoints etc
• Raise, update and review tickets within CAFM system – FAMIS 360
• Emergency reporting as part of BIA, BCP and Evacuations
• Build and maintain a strong positive relationship with the client, customers and vendors maintaining and promoting excellent service
• Network with the EMEA team to provide best practice
• Purchase Order Processing and invoice queries
• Work to health & safety processes and procedures set out by C&W and legislative law
• Participate in the development and roll out of policies and procedures that affect the use of supplies and facilities
• Initiate interventions to solve problems in the facilities
• Initiate an active campaign on safety measures in the building
• Understand escalation process both on client and C&W side for reporting all operational and risk issues
• Respond appropriately to emergencies or urgent issues as they arise
• Provide operational support for Local FM and Client Real estate team
• Assist as required with building inspections inline with service agreement
• Assist as required on building moves and move management projects

Qualities and Personal Attributes: Essential (unless noted as Desirable)

Qualifications

• Proven relevant experience if no formal higher education

Knowledge

• Health & Safety legislation relevant to FM industry
• Previous facilities experience required

Skill and Experience

• Good communication / negotiation skills;
• Experience of developing strong client relationships; and
• Use of MS Office programs, internal systems and databases

Personal Attributes

• Team player;
• A self-starter, capable of working unsupervised;
• Competent and confident approach to workload;
• Presentable and smart in appearance;
• Proactive and able to work under pressure;
• Ability to manage a varied and complex workload; and
• A measured approach to problem solving and decision making

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.