Personal Assistant

Personal Assistant

Salary: £40,000 per annum, plus company benefits

Location: Charterhouse Street, London, EC1M 6HR

Contract: Full time, permanent

Shifts: 37.5 hours per week, Mon– Fri, 9am-5:30pm with a 1-hour unpaid break

Work model: Hybrid working after 3 months

Williams Lea seeks an experienced Personal Assistant to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7,000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of the Role

As a Personal Assistant, you will provide proactive, high-level support to a team of fee earners within the Public & Regulatory and Information Law teams, enabling them to work efficiently and effectively. Your support will be seamless, professional, and consistently of the highest standard. You will exercise strong self-management, take initiative, and maintain strict confidentiality at all times.

You will also act as the workflow manager for other support services, delegating and overseeing tasks such as document production, file management, and copying/scanning—tasks primarily handled by other business support teams. You will report directly to the PA Manager.

Key Responsibilities

In line with firm policies and procedures, you will:

• Provide high-level PA support to the Head of Team/Partner
• Proactively manage complex diaries, scheduling internal and external meetings
• Serve as a client liaison, handling communications via email, telephone, and in person, maintaining the firm’s high standards of client care
• Support fee earners with finance-related tasks such as requesting payments (cheques, CHAPS/BACS), processing bank transfers, and managing incoming funds
• Maintain accurate and up-to-date client records within the firm’s client relationship management system, ensuring compliance with policies
• Coordinate fee earners’ movements and arrange travel plans
• Manage the client and matter inception process to ensure timely file openings in accordance with firm policies
• Oversee the timely submission of partner/fee earner expenses
• Answer telephone calls promptly, taking clear, detailed messages when needed
• Coordinate the completion of document production, including managing digital dictations, manuscript amendments, e-filing, photocopying, scanning, courier services, and correspondence dispatch
• Actively participate in relevant training and development opportunities
• Demonstrate flexibility in working practices to meet business needs, especially during high workload periods
• Support other department members proactively and on request, collaborating effectively with other legal and support teams
• Undertake any other reasonable duties as requested by fee earners or your line manager

Key Competencies

• Proven experience as a PA preferably within the legal sector
• Exceptional written and verbal communication skills
• Strong multitasking abilities
• Proficiency with Microsoft Office and other relevant technologies
• A collaborative, team-oriented approach
• Excellent interpersonal skills
• A solutions-focused mindset
• The highest level of confidentiality and integrity
• Outstanding attention to detail

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time and fixed term roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).

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