Contract Type: Permanent, Full-Time
Hours: 40 per week, Monday – Friday
Location: Field Based
We're looking for an ambitious, commercially focused Key Account Manager to join our Commercial Team and take ownership of some of our most important customer relationships. This is an opportunity to influence strategic decisions, drive growth across major national accounts, and play a pivotal role in delivering Forterra's commercial ambitions.
If you're passionate about building trusted partnerships, unlocking opportunities and delivering tangible business results, we'd love to hear from you.
About the role
As a Key Account Manager, you'll be at the heart of our commercial strategy.
You'll work closely with some of the UK's leading housebuilders and construction businesses, collaborating with senior decision-makers to understand their challenges, support their growth plans and position Forterra as their partner of choice.
This is more than account management. It's about creating strategic value, influencing outcomes and building partnerships that deliver sustainable, profitable growth for both our customers and Forterra.
Key Responsibilities
You'll take ownership of a portfolio of key builder accounts, developing and executing strategic plans that strengthen relationships, drive performance and create long-term value.
- Delivering ambitious revenue, margin and growth targets across your customer portfolio.
- Developing and implementing strategic account plans aligned to both customer objectives and Forterra's growth ambitions.
- Building trusted relationships with senior stakeholders across procurement, technical, commercial, construction and regional leadership teams.
- Driving profitable growth through effective pricing strategies, contract management and commercial negotiation.
- Managing framework agreements, sole-supply arrangements, rebates and fixed-price contracts to maximise value and performance.
- Identifying new business opportunities through market intelligence, competitor analysis and customer insight.
- Leading strategic account reviews to monitor performance, identify opportunities and strengthen partnerships.
- Working collaboratively with internal teams including Finance, Technical, Design, Innovation, Sustainability and Customer Experience to deliver exceptional outcomes.
- Gathering customer forecasts and pipeline intelligence to support effective production planning and supply chain optimisation.
- Acting as a trusted advisor by understanding industry trends, regulatory developments and evolving customer requirements.
- Leveraging expertise in Part L, Future Homes Standards and industry regulations to support customer decision-making and specification opportunities.
- Maintaining accurate account plans, forecasts and pipeline data to support strategic business decisions.
- Representing Forterra professionally at customer meetings, industry events and key stakeholder engagements nationwide.
This role involves national travel and occasional overnight stays.
About you
We are looking for someone who has:
Essential Experience & Skills
- Proven success managing and growing key customer accounts.
- Experience identifying new business opportunities and delivering profitable growth.
- Strong commercial acumen with a track record of delivering revenue and margin targets.
- Excellent relationship-building and stakeholder management skills.
- Ability to influence and engage stakeholders at all levels, including senior decision-makers.
- Strategic mindset with the ability to develop and execute long-term account plans.
- Strong negotiation and commercial decision-making capability.
- Highly organised with excellent attention to detail.
- Resilient, adaptable and able to perform in a fast-paced commercial environment.
- Self-motivated, proactive and comfortable working autonomously.
- Strong Microsoft Office skills.
- Full UK driving licence.
Desirable
- Sales or business qualification
We don’t expect you to tick every box. If you bring the mindset, curiosity and drive to make an impact, we’d love to hear from you. We value diverse experiences, fresh perspectives and individuals who are ready to make a meaningful impact
Why join Forterra
At Forterra, our people are at the heart of what we do. We offer opportunities to develop your skills, build your career and make a real difference as part of a supportive team. Benefits include:
- Pension (up to 10% from us)
- Competitive salary and generous holiday
- Employee Assistance Programme for yourself and family members
- Learning, development and career progression – Opportunities to help you grow
- Aviva smart health
- Life Assurance Scheme
- Financial Wellbeing Programme
- Cycle to Work Scheme
- Salary Sacrifice Car Scheme
- Holiday Exchange Scheme
& many more!
About Forterra
At Forterra, we don’t just make products, we make an impact. As a leading UK manufacturer of essential clay and concrete building materials our purpose is to help create lasting legacies.
You will be part of a team that values fresh thinking, takes pride in quality, and supports one another to succeed. We create an environment where people feel empowered to bring ideas and grow.
We know that diverse perspectives make us stronger. That’s why we welcome applications from people of all backgrounds, experiences and identities. If you believe you would be a good fit for the role, we would love to hear from you.
Our values are at the heart of how we work:
Collaborate and Care – We believe we’re stronger together. Teamwork, open communication and looking out for each other are core to how we operate. We also put safety first – protecting people is always our top priority.
Pride in Excellence – We celebrate achievement and take pride in the quality of our work. Whether you’re directly shaping products or supporting our operations, you’ll play a part in delivering excellence for our customers and the communities that we serve.
Innovate to Lead – You’ll be encouraged to ask questions, bring ideas forward and help us find better, smarter ways of doing things. We never stand still – innovation is part of who we are, from sustainability initiatives and product development.
If you require any reasonable adjustments during the recruitment process, please let us know. We are committed to ensuring that everyone has the support they need to have a fair and positive experience throughout the application process.
Ready to join us?
If you're ready to join a great team at one of the UK’s leading building products manufacturers, we'd love to hear from you.
Apply today and build your future with Forterra – your next challenge starts here.
Please note that we do not offer visa sponsorship. All applicants must have the right to work in the UK.
