Key Account Manager 3

Key Account Manager

As a Key Account Manager, you will be responsible for driving the account management strategy and execution across a portfolio of strategic customers. Managing a select group of high-opportunity named accounts, you will focus on strengthening customer relationships, retaining and growing revenue, and increasing share of wallet through the full range of Johnson Controls solutions and services. You will lead commercial discussions, support contract negotiations, and partner with internal teams to ensure an exceptional customer experience. This role offers the opportunity to influence customer strategy, deliver measurable business results, and play a key role in driving sustainable growth across the business.

• Competitive salary and performance-based bonus
• Company car or car allowance
• Pension scheme
• Private medical insurance
• Life assurance
• Employee assistance programme
• Career development and progression opportunities within a global organisation
• Ongoing training and professional development
• Access to employee discounts and wellbeing programmes

• Develop and execute account plans for a portfolio of strategic named accounts.
• Build, maintain, and strengthen customer relationships across key decision-makers and influencers.
• Drive revenue growth through retention, cross-selling, and upselling of Johnson Controls products, services, and solutions.
• Conduct commercial negotiations to maximise profitability and long-term customer value.
• Identify new business opportunities within existing accounts and develop strategies to increase market share.
• Collaborate with sales, operations, service, and product teams to ensure successful delivery of customer commitments.
• Monitor account performance, pipeline activity, and revenue forecasts to ensure targets are achieved.
• Analyse customer needs, market trends, and competitive activity to identify growth opportunities.
• Resolve customer issues proactively while maintaining high levels of customer satisfaction and loyalty.
• Maintain accurate account plans, opportunity tracking, and forecasting within CRM systems.

Required:

• Proven experience in key account management, account management, or complex B2B sales.
• Demonstrated success in managing and growing strategic customer relationships.
• Strong commercial and negotiation skills with experience managing customer agreements.
• Track record of delivering revenue growth, retention, and profitability targets.
• Ability to identify and convert cross-sell and upsell opportunities.
• Excellent relationship-building and stakeholder management skills.
• Strong communication, presentation, and influencing abilities.
• Ability to manage multiple accounts, priorities, and sales opportunities effectively.
• Analytical mindset with strong planning and forecasting capabilities.

Preferred:

• Experience within building technologies, HVAC, fire, security, industrial solutions, or related sectors.
• Experience managing enterprise, national, or multi-site customer accounts.
• Knowledge of consultative or solution-selling methodologies.
• Degree qualification in Business, Engineering, or a related discipline.
• Experience working within a matrix organisation.

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