Internal Communications Manager

Job Description

Join us in shaping the future of internal communications, where your attention to detail, time management, and organisational skills will make a real impact. You’ll have the opportunity to develop and implement communication strategies that engage and inspire our people, fostering a culture where everyone feels informed and valued. This role is ideal for someone who thrives on multi-tasking, managing projects, and collaborating across teams to drive meaningful change. You’ll be part of a dynamic team that values clear and effective communication as the foundation of our success. Working closely with HR, DEI, leadership, and key stakeholders, you’ll ensure that internal communication is engaging, transparent, and aligned with our company’s mission. By supporting our Chaucer and brand advocacy projects, you’ll contribute to a workplace where communication is everyone’s business.

• Overall responsibility for London and global internal communications function

• Ownership of communications channels such as newsletters and the intranet

• Ownership of Townhall content and agenda

• Work closely with other Business Services teams to devise and deliver internal communications plans and content for major initiatives, including HR, DWI, CSR and IT projects and rollouts

• Collaborate with the wider Marketing Communications team (PR, social media, digital, Brand etc.) to deliver the internal element of Chaucer’s announcements and campaigns

• Work with the executive leadership team deliver leadership and strategy communications

• Responsibility for bringing Chaucer’s brand and culture to life through internal communications, with a heavy focus on the One Chaucer values and the Strategic Plan

• Advising and supporting the international MBD team on internal communications best practice and approaches, helping the team to share their successes, initiatives, and goals

• Measurement and reporting on engagement

Skills

• Proven experience in internal communications, corporate communications, or a related role.

• Experience delivering large communication campaigns across multiple channels and audiences, that have had a measurable impact.

• Demonstrable experience managing senior stakeholders and acting as a trusted advisor on all things internal communications.

• Excellent written and verbal communication skills with a keen eye for detail

Preferred Qualifications

• Degree in Marketing, Public Relations, or a related field preferred

• Experience in change management and employee engagement initiatives

• Knowledge of digital communication trends and best practices

Technical Skills

• Advanced proficiency with MS Office (Word, PowerPoint, Excel, Outlook)

• Experience with automated email software preferred

About Chaucer

Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).  

A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.

We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.

ABOUT US

Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.

Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.

Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation). 
A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.