Inside Sales Account Manager
Northampton Area | Full-time
Hybrid working options
At Diversey - A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.
For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.
Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice.
Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc.
If you’re a people-person who loves turning conversations into long‑term partnerships, this could be the perfect next step in your sales career. We’re looking for an Inside Sales Account Manager to support and grow a portfolio of customers, supplying them with our trusted range of professional cleaning chemicals and cleaning machinery.
You’ll be the voice of our business — building relationships, spotting opportunities, and delivering exceptional service. Most interactions will be via phone and email, with occasional face‑to‑face meetings to strengthen key customer relationships.
Please note: Candidates must live within commuting distance of Northampton and hold a full UK driving license.
What You’ll Be Doing
- Proactive customer outreach — Engage your accounts to promote our cleaning chemicals and machinery, driving growth across your portfolio.
- Relationship building — Build trusted relationships with stakeholders at both site and head‑office level.
- Account planning — Use sales data to create tailored business plans and identify upsell and cross‑sell opportunities.
- Solution selling — Understand customer needs and recommend the right cleaning products and machinery to add value.
- Team collaboration — Work closely with Regional Sales to support product trials, demonstrations, and on‑site service.
- Campaign execution — Partner with Marketing on targeted campaigns to promote key product ranges.
- Customer care — Communicate proactively about stock issues or delays and offer suitable alternatives.
- Complaint resolution — Record, manage, and resolve customer concerns to ensure complete satisfaction.
- Price updates — Confidently communicate and implement annual price increases.
- Occasional site visits — Meet customers in person to strengthen relationships and support key initiatives.
What You’ll Bring
- B2B inside sales experience — Proven success managing and growing customer accounts.
- Relationship‑building skills — Comfortable engaging customers at all levels via phone and email.
- Strong communication — Clear, confident verbal and written communication.
- Excel basics — Able to work with spreadsheets and simple data sets.
- Financial awareness — Confident analysing sales reports and spotting trends.
- Full UK driving license — Essential for occasional customer visits.
- Local proximity — You must live within commuting distance of Northampton.
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.
We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.
Diversey is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.
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