We are seeking an Insight Manager to lead a high‑performing team within our Collections & Recoveries MI function, where insight genuinely shapes decisions and drives outcomes. This is an opportunity to turn complex data into compelling stories, identifying trends, uncovering opportunities, and delivering clear, actionable recommendations that directly influence strategy and business performance.
You will take ownership of planning and prioritising team workloads to meet evolving customer and business needs, while championing a robust control environment that ensures insight is accurate, trusted, and consistently high quality. In return, you’ll work in a collaborative, forward‑thinking environment where your expertise, leadership, and ideas will be valued and visible.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our London or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
This role involves leading and managing a team by planning and directing workloads to ensure customer requirements are met, while supporting the development of team members to build a cohesive, high‑performing team. It requires effective stakeholder management to proactively understand customer needs and future requirements, engaging in prioritisation discussions and balancing urgent demands to deliver excellent service.
The role also includes directing the team to identify and track trends in key metrics, conducting deep‑dive analysis into areas of concern or opportunity, and communicating clear, actionable insights to Retail Support’s Senior Leadership Team and wider business stakeholders. This includes highlighting issues, making performance improvement recommendations, and tracking the impact and value of implemented actions. Oversight of the development, production, and distribution of standard reports, Senior Leadership Team packs and dashboards is essential, alongside the creation of accurate, high‑quality ad hoc outputs that translate data into a compelling narrative.
A strong understanding of data governance is required to establish and maintain a robust control environment, proactively monitoring, identifying, and resolving issues in both regular and ad hoc reporting. The role provides expert guidance on how best to use Retail Support’s data, reporting, and self‑service insight tools, including interpreting outputs and configuring reports and dashboards.
It also involves liaising with internal communities and third‑party suppliers to enhance insight capability, ensure data accuracy and integrity, and explore new tools, approaches, and data sources that extend beyond the current toolset. Finally, the role requires staying up to date with relevant themes, trends, and concepts, sourcing insight, and identifying opportunities these present for Nationwide.
About you
For this role, you will have/be:
Experience managing people and a team with multiple independent agendas, through to consistent delivery against service levels
Strong planning and organising skills, including prioritisation, coaching the team to produce insightful, relevant, and reliable analysis and reports in a deadline-orientated work environment to a high-quality standard
Proven insight experience and analytical expertise, using relevant tools and methods to source and analyse data from multiple sources
Proven performance reporting experience, including report design and build
Highly proficient in interpreting data and extrapolating trends using robust statistical methods
Skills in turning data and insights into a story, leveraging creative techniques to share the story are key
Strong communication (written and verbal) and influencing skills; able to interact with stakeholders at all levels and external suppliers and the ability to present detailed analysis in a concise manner
Expert knowledge and skills in using SAS, Excel, Python and other relevant business intelligence tools, Word and PowerPoint and a commitment to learning about new insight tools and developments, plus exploring external trends and benchmarks to support the insights and reporting of metrics
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Qualifications
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
