Overview of the role
Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.
Due to continued growth, we are hiring an Infrastructure Consultant who specialises in on-premise and hybrid infrastructure solutions. In this role you will work with cross-functional teams to deliver innovative solutions, ensuring exceptional customer satisfaction and quality of work.
What will you be doing?
- Support the design, implementation, and maintenance of on-premises, hybrid, and cloud infrastructure solutions for customers.
- Assist with infrastructure deployments, migrations, upgrades, and modernisation projects under the guidance of senior consultants.
- Build and support virtualisation, server, networking, and Microsoft infrastructure platforms.
- Help configure and maintain core infrastructure services including Active Directory, DNS, DHCP, and backup solutions.
- Troubleshoot technical issues across infrastructure, networking, and end-user computing environments.
- Create and maintain technical documentation, implementation guides, and customer handover materials.
- Work closely with project teams, service teams, vendors, and customers to deliver successful outcomes.
- Develop your technical and consultancy skills through hands-on project work, mentoring, and industry training.
Why should you apply?
At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.
We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.
When you join Phoenix, you can expect:
- A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.
- Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.
- A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.
- A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.
- Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.
- Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.
We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.
Take a look at our Culture Blueprint to get a real sense of who we are.
What are we looking for?
The right person for this role will have experience as a consultant in this sector and will have a deep understanding of End User computing (EUC), Virtual Desktop Infrastructure (VDI) deployment and physical infrastructure.
Key Skills & Experience:
- Experience supporting or implementing infrastructure solutions in enterprise or mid-sized environments.
- Experience with virtualisation technologies such as VMware and/or Hyper-V.
- Good understanding of Microsoft technologies including Windows Server, Active Directory, DNS, and DHCP.
- Understanding of networking concepts including switching, routing, wireless networking, and network security.
- Knowledge of backup and recovery technologies, ideally including Veeam.
- Familiarity with PowerShell or other scripting and automation tools would be advantageous.
- Strong troubleshooting skills with a willingness to learn and develop technical expertise.
- Excellent communication and customer service skills with the ability to build positive working relationships.
- Relevant certifications (or a willingness to work towards them) such as Microsoft, VMware, or networking certifications.
- A proactive approach to learning and developing a career in infrastructure consultancy.
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
What are the benefits?
You can read about the benefits on offer here 😊
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
