At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.
Head of Web Operations
Permanent
Guildford/London: £70,000 - £75,000
Hybrid - Expectation of two days in the office
Our website is about to change, dramatically. You could be the person who ensures it thrives and grows into what the business wants and needs.
Lead a team that shapes its presence at one of the most respected educational organizations in the UK.
What will you do?
If you’re a dynamic leader who is confident in being the product owner of our new website, keep reading. As the Head of Web Operations you’ll lead a team to be a driving force for change along with being adept at managing complex stakeholder relationships.
You’ll oversee all aspects of web operations, ensuring they align with AQA's business goals. All whilst leading a team of ten exceptionally dedicated individuals. Your role will involve managing relationships with senior and influential stakeholders across AQA; including the Marketing Leadership Team, and external partners.
With your strong leadership and your deep understanding of SEO and latest web technologies, you'll play a critical role in optimizing our web services and platforms. Foster innovation and ensure our web operations support the broader objectives of the organization.
We promise you’ll be challenged, and that you’ll make considerable impact to the lives of colleagues but most importantly, teachers and schools across the UK.
What’s in it for you?
If the above isn’t enough of a reason to make an application, here is just some of our current benefits package.
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Balance your 35-hour workweek with flexible hours and smart working tools for office and home.
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Enjoy 25 days of annual leave, increasing incrementally to 30 days after five years, plus up to an additional 4 discretionary days over Christmas and New Year.
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Take 5 additional paid days to participate in volunteering activities that are close to your heart.
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Access private medical insurance from day one, covering new and pre-existing conditions.
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Benefit from our Ride-to-Work scheme, gym access or discounts, Headspace app, and an employee assistance programme.
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Receive up to 11.5% employer pension contributions with various options through salary sacrifice.
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Opt for our electric vehicle scheme, including insurance, MOT, service, and breakdown cover.
How do you apply?
Please follow the link provided and upload a copy of your CV an Cover Letter.
Applications are being reviewed daily
Interviews are planned to be via MS Teams in the week beginning 26th August 2024 and 2nd September 2024.
All applications will be responded to.
Recruitment Agencies
We have a preferred supplier list (PSL) in place.
Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.
Full Job Description
Summary
The Head of Web Operations at AQA is recognised as the web 'product' owner, playing a crucial role in driving improvements and managing stakeholder relationships across Marketing Leadership Team (MLT), Customer and Product (C&P), and AQA. This role is integral in overseeing all web operations, aligning projects with AQA's business goals, and ensuring efficient workflow management. The Head of Web Operations is key in shaping the strategic direction of AQA's web presence, ensuring it aligns with the organisation's objectives and stakeholder expectations.Landscape:
Reporting to the Director of Marketing and Brand, this senior role sits on the MLT and is at the forefront of AQA's Web Operations Team. As Web product owner it involves strategic oversight of web operations and maintaining strong relationships with internal and external stakeholders. The Head of Web Operations leads a team dedicated to ensuring that web projects are effectively managed and aligned with the broader goals of AQA.
The Web Operations Team works alongside the Marketing Propositions & Delivery team, Marketing Operations Team, Customer Training, Content & Resources and the Event Production Team.
Activities:
Web Product Ownership and Improvement:
Accountability as the product owner for AQA's website and associated operations.
Drive continuous improvements in web services and platforms.
Stakeholder Management:
Manage and nurture relationships with stakeholders within MLT, C&P, and across AQA and 3rd Party vendors
Strategically align web operations with stakeholder needs and expectations.
Operational Oversight:
Oversee all aspects of web operations, being accountable for the smooth running and optimisation, as well as ensuring alignment with business goals.
Be responsible for the implementation of efficient workflow management practices.
Team Leadership:
Lead and develop the web operations team.
Foster a culture of innovation, collaboration and continuous improvement.
Need to know:
Significant experience in web operations management and digital strategy including SEO.
Leadership skills with a track record of managing high-performing teams.
Collaborative and engaging senior leader confident in taking action and decision making
Demonstrated ability in stakeholder management and strategic oversight.
A confident and clear communicator, both in person and in writing, the role requires significant networking at all levels within AQA and managing senior external relationships
In-depth knowledge and application of web technologies and digital trends.
Collaborative approach to working with cross-functional teams as well as experience managing external suppliers and partnerships.
Experience in product management within a web/digital context.
Strong analytical and decision-making abilities.
What We Do
At AQA, we’re proud to be the leading provider of accessible qualifications and support services for teachers and students. We set and mark around half of all GCSEs and A-levels taken in the UK every year; we ask the questions that matter, so that every learner can achieve the results they deserve.
Teachers and learners are at the heart of everything we do. As an independent education charity, any money we make is reinvested back into research so that every learner receives fair and inclusive assessment. We’re always here for our teachers and support them through free training, expert guidance and unbeatable resources. As the most chosen awarding body, we have the biggest teaching community too – teachers are in good company with AQA.
The AQA Group also includes Exampro, TQUK, Project Q, AlphaPlus, Grademaker.
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