Head of Fraud and Recoveries

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Head of Fraud & Recoveries – Group Claims

Reporting to the Group Claims Director

Location: London with Hybrid working (min 2 days in the office)

The role:

We are looking for a global leader to join the Group Claims Function and lead the claims fraud and recovery operations across the Group. This is a new and exciting opportunity to join Hiscox and make a real difference in a key area of our claims process.

Your role will be responsible for developing and implementing a robust strategy to combat fraud through both the identification and investigation of high risk claims but also working on plans to deter fraudsters from even targeting us in the first place.

Data and insights will be at the heart of this so you should be good at analysing information and identifying new sources of insight that help us profile claims. In addition to this you will help ensure our front-end claims processes and claims investigation toolkits are effective in deterring fraudsters.

You will also be responsible for our claims recovery operation, managing relationships with our cost containment vendors and oversees all recovery efforts including pursuing and monitoring overpayments.

With Hiscox diverse technology landscape, a clear vision on simplifying processes through innovation and strategic alignment to support positive customer outcomes is necessary as our business grows.

You will be interacting with both Senior and Executive level stakeholders across the organisation, Influencing others and critical thinking will be key to overcoming challenges where there is misalignment with the federated business model.

The ability to think creatively but be able to effectively implement solutions and deliver through others to get results will be key skills you possess.

Main duties

Fraud

• Work with the Global Claims Leadership Team other key stakeholders to implement an effective fraud strategy that minimises the risk of leakage.
• Drive alignment across our big ticket and retail business units through process improvements and technology outcomes.
• Implement the necessary governance and controls.
• Identify internal/external data sources that provide effective insights in helping to identify high risk/fraudulent claims for investigation and integrate this into our overall data insight and profiling of claims.
• Continually refine and enhance the toolkit available to fraud investigators/claims handlers to help reduce the risk of fraudulent claims.
• Have a strong market network to understand new and emerging risks of fraud and the tools available to combat it within the travel market and ensure that our processes and controls can react to these risks quickly.

• Deliver market leading results in the identification and elimination of fraud within the claims process. Innovate from the centre through the use of AI and identify use cases where machine learning and advanced analytics can offer competitive advantage.

Recoveries

• Manage the global claims recovery process to ensure we maximise savings where another party is responsible for the loss.
• Develop and implement a strategy that provides alignment across all business units through process improvements and technology efficiencies.
• Establish, implement, and monitor operational objectives with applicable policies and procedures for the recovery unit.
• Identify and mobilise scalable opportunities where centres of excellence or 3rd parties can drive consistency and support the business through its growth ambitions.
• Continuously monitor and evaluate internal and external performance and take steps to improve the efficiency and quality of operations.

Experience and qualifications

• Experience within an operational management role focused on fraud and cost containment activity across commercial lines.
• Experience within Insurance and claims is a must have
• Strong interpersonal skills and stakeholder management experience
• Ability to drive performance through others
• Strong data and analytical skills
• A strategic thinker capable of identifying new concepts and solutions and driving them through to implementation
• Effective and building plans and executing against them to achieve desired results
• Great organisational skills and use of initiative
• The ability to work to tight deadlines and therefore be able to prioritise a workload effectively
• A degree and/or professional fraud qualification is, desirable but not essential

 About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

 
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