Head of Enterprise & Operational Risk

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission

You will sit in the second line, reporting to the Chief Risk Officer, with broad exposure to ExCo, Board and senior leadership across the group. This is an L2 leadership role — you will set the enterprise and operational risk agenda and operate as a credible peer to the most senior leaders in the business.

You will redesign and embed Teya's enterprise and operational risk management approach so that it is fit for purpose today and scalable for a more complex, multi-entity, increasingly regulated future. You will turn risk management into something clear, practical and decision-useful.

Responsibilities

• Redesign the ERMF and translate it into clear risk appetite statements, KRIs, ownership structures and core controls

• Drive adoption across L1 and L2 leadership, ensuring the framework is embedded in how the business runs — not treated as a paper exercise

• Build the control framework, incident management approach and GRC toolset from the ground up

• Create consolidated monthly risk MI for ExCo and the Board, joining up enterprise, operational and Compliance reporting into one coherent view

• Lead operational risk scenario analysis for capital assessment (Pillar 2) purposes

• Own second line oversight of fraud and cyber risk, working closely with the first line and MLRO

• Provide credible challenge to senior stakeholders while remaining pragmatic and commercially grounded

Requirements

You have done this before. You have built or materially redesigned enterprise and operational risk frameworks in a complex, highly regulated environment — and you know how to get from principles to operating reality. You simplify without losing rigour, and you win credibility by being sharp, practical and commercially aware.

• Significant enterprise and operational risk experience in regulated financial services

• A track record of designing or redesigning an ERMF and embedding it with senior stakeholders

• Strong experience defining risk appetite, KRIs, ownership structures and governance that actually work

• Deep expertise building controls frameworks, testing approaches and deficiency management

• Experience with incident management frameworks, GRC tooling decisions and Board-level risk reporting

• Operational risk scenario analysis and Pillar 2 capital assessment experience

• Second line oversight of fraud risk, and strong cross-functional stakeholder skills

• Experience in high-growth fintech or across multiple jurisdictions is a plus

The Perks

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps.

• Cycle-to-Work Scheme.

• Health and Life Insurance.

• Pension Scheme.

• 25 days of Annual Leave (+ Bank Holidays).

• Possibility to travel to different offices around Europe.

• Office snacks every day.

• Friendly, comfortable and informal office environment in Central London.

• Flexible working hours, as long it suits both you and your team.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.