Global Professional Services Leader (d/f/m)

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?
Global Professional Services Leader (d/f/m)
Temporary, Full-time • Munich, Berlin, Amsterdam, Dublin, London
The Role: How you'll make an impact at Personio
Today, we serve more than 15,000 organizations in different countries, industries and sizes. With our People Operating System, we provide them with a high-utility HRIS and a broad portfolio of complementary apps to leverage modern HR work to unlock the power of the people.
We are looking for a leader to take over our global Professional Services teams, operating in a highly dynamic and ambitious environment. You will work with Implementation Specialists, Engagement Managers, and Integration Specialists to develop the leadership and professional capabilities of your team. Also, you will partner with internal product management and sales teams to optimize the customer journey.
In this role, you will hire and develop top delivery talent, contribute to best practices, and enhance our Professional Services body of knowledge by harvesting and integrating innovations and lessons learned from the field. You will support implementation projects and contribute to sales efforts to position Professional Services initiatives to our most demanding customers.
Help us take our business to the next level of scale and excellence in delivery. You will have abundant opportunities to meaningfully impact the evolution of Personio by building a high-performing team with humility and virtuosity.
Role Responsibilities: What you'll do

• You design, roll out, and continuously improve all billable Professional Services focused on the demand and needs of our customers.
• You develop the organizational structure and Professional Services offerings to meet customer requirements and the continuously expanding portfolio of products and apps.
• You manage the Professional Services bookings pipeline, revenue forecast, and capacity planning required to successfully execute the yearly business plan.
• You lead, coach, and mentor an international team of Team Leads, (Sr) Leads, Implementation and Integration Specialists, and Engagement Managers.
• You own the planning, budgeting and hiring process for your function and are responsible for the execution and adherence of annual revenue, utilization, and margin targets.
• You work closely with senior leaders across Personio on strategic direction and improvements of customer engagement models.
• You represent Personio towards the market and customers and convey our mission and plans.

Role Requirements: What you need to succeed

• You have successfully scaled and orchestrated Professional Services and Delivery functions in a fast growing SaaS environment.
• You bring a deep understanding for B2B SaaS model and how to best drive activation, time-to-value and customer satisfaction in balance with cost.
• You have successfully demonstrated leadership skills with direct responsibility for managing and developing first-line leaders.
• You are a strong relationship-builder with customers and partners, holding them accountable and managing expectations effectively.
• You effectively collaborated with senior stakeholders and coached your team to do the same (for example bringing customer topics to key strategic/management decisions through convincing communication, building compelling cases for investment areas and new ways of working).
• You are an effective communicator with fluent written and spoken English. German and/or Spanish are a plus.
• You are willing to travel as needed.

Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
• Make an impact on the environment and society with 1 (fully paid) Impact Day
• Receive generous family leave, child support, mental health support, and sabbatical opportunities.
• We follow an office-led, remote friendly approach, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
• We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch.