Fulfilment Executive

About Hypervolt Limited

Hypervolt is at the forefront of the electric vehicle charging revolution, dedicated to providing innovative and reliable EV charging solutions. We launched in 2021 with the bold ambition to transform the EV charging space through a relentless focus on the customer experience, great software, and beautifully designed British hardware. 

In a short timeframe, we became Trustpilot's highest rated EV charging manufacturer in the industry. We are proud to have been named the third fastest growing company in the UK, as part of the Deloitte Fast 50, and 6th fastest growing company in EMEA, as part of the Deloitte Fast 500.
Additionally, Hypervolt was voted DrivingElectric’s Home EV Charger of the Year 2023 & 2024, a testament to our focus on innovation and democratizing EV ownership.

We’re looking for a highly organised and detail-driven Fulfilment Executive to support the end-to-end order and installation process. This role sits at the heart of our operations, ensuring customer orders flow accurately from external portals into our central CRM, are managed tactically through to completion, and are delivered on time through close coordination with our installer network.

You’ll be hands-on with systems, data, and partners, playing a key role in keeping fulfilment running smoothly as volumes scale.

Order & Data Management

• Accurately enter and maintain order data from multiple external customer and partner portals into Hypervolt’s central CRM.
• Ensure all order records are complete, up to date, and aligned with internal fulfilment and installation requirements.
• Perform regular data quality checks to identify and correct errors, gaps, or inconsistencies.

Tactical Order Management

• Manage orders through their full lifecycle within the CRM, from initial entry through to installation completion.
• Monitor order statuses, flagging risks, delays, or exceptions and taking appropriate action to resolve them.
• Support operational reporting by keeping CRM data clean, structured, and reliable.

Installer Coordination

• Liaise directly with installers to coordinate and manage scheduled installations.
• Confirm installation dates, share required order information, and handle changes or rescheduling where needed.
• Act as a key point of contact to resolve installer queries and operational issues efficiently.

Operational Support

• Work closely with internal teams (Customer Support, Partnerships, Supply Chain) to ensure a smooth customer journey.
• Help identify process improvements and CRM optimisations to increase efficiency and reduce manual work.
• Support peak periods and new partner launches with flexible, hands-on operational support.

Essential

• Strong attention to detail with a high level of accuracy in data entry and system work.
• Experience working with CRMs or order management systems (e.g. HubSpot, Salesforce, or similar).
• Highly organised with the ability to manage multiple orders and priorities simultaneously.
• Clear, professional communication skills for working with external installers and internal teams.
• Comfortable working in a fast-paced, operational environment.

Desirable

• Experience in fulfilment, logistics, operations, or installation coordination.
• Familiarity with partner or installer networks.
• Experience working with multiple external portals or data sources.
• Interest in EVs, energy, or hardware-enabled technology businesses.

• A proactive, problem-solving mindset.
• Someone who enjoys operational ownership and getting things done.
• Comfortable with both routine processes and ad-hoc tactical issues.
• A team player who takes pride in keeping operations running smoothly.

• The opportunity to be part of a fast-growing EV technology company.
• Real ownership and impact within a critical operational function.
• A collaborative, ambitious team environment.
• Competitive salary and benefits.