The Fulfilment Executive will pick, pack, and dispatch customer orders accurately, maintain warehouse efficiency, and support stock management tasks.
Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
Fulfilment Executive | 📍Tamworth – On-site | 💰Competitive Salary + Benefits
About the Role
We’re looking for a Fulfilment Executive to join our busy Fulfilment team in Tamworth. This role is all about making sure customer orders are picked, packed, and dispatched accurately and on time — helping deliver great experiences while keeping our operation safe, organised, and efficient.
You’ll play a hands-on role in day-to-day warehouse operations, working to clear targets and supporting smooth delivery, especially during peak periods. If you enjoy practical work, take pride in accuracy, and like being part of a reliable team, this could be a great fit.
What You’ll Be Doing
- Picking, scanning, packing, and dispatching orders accurately using our Production Platform and handheld scanners
- Checking items against pick lists and completing quality checks to ensure the right product reaches the right customer
- Selecting appropriate packaging and preparing parcels safely for transit
- Applying shipping labels and completing dispatch documentation where required
- Supporting B2B and third-party order processing when needed
- Processing returns, replacements, and urgent customer requests in line with agreed processes
- Carrying out basic stock tasks such as stock checks, transfers, replenishment, and keeping stock areas organised
- Working with Customer Service and Operations teams to resolve issues like missing or damaged items
- Maintaining a clean, safe, and organised work area using 5S and housekeeping standards
- Reporting hazards, defects, and near-misses promptly
- Providing basic daily dispatch counts or totals when requested
About You
- You have strong attention to detail and take pride in getting things right, even when working at pace
- You’re comfortable in a fast-moving operational environment with daily targets
- You’re confident using basic admin tools like Excel or Google Sheets and following clear processes
- You’re a reliable team player with clear communication skills
- You take a proactive, solutions-focused approach and raise issues early
- You’re physically able to lift and carry items up to 15kg and work on your feet for periods of time
Nice to have, but not essential:
- Previous fulfilment, warehouse, or dispatch experience
- Experience using scanners, packing standards, or working with carriers
- FLT or VNA experience (training can be provided depending on operational need)
Interview Process
Stage 1: Recruiter Screening Call (15–30 mins)
Stage 2: Interview with Head of Fulfilment (45 mins)
Stage 3: Culture / Team Fit Interview (30 mins)
Offer! 🎉
Our process may vary depending on role and availability. We keep candidates informed of any changes.
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
📈 Career Growth: Learning allowances, coaching, and development programs.
🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Want to see more?
Check out our Linked In pages below:
Buyagift
Red Letter Days
Moonpig Group
Our Ways of Working:
We trust you to do what’s right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we’re committed to supporting and discussing your specific needs throughout the interview process and beyond. Unless specified otherwise, most of our team works from the London office 2 days per week as part of our hybrid approach.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
Top Skills
Excel
Google Sheets
Handheld Scanners
Production Platform
Moonpig London, England Office
10 Back Hill, Herbal House, London, United Kingdom, EC1R 5EN
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