Enterprise Customer Success Manager

Enterprise Customer Success Manager
Context & Impact:
This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical in this role.
In the first 6-12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations while partnering closely with Sales to unlock expansion opportunities.
Challenge:
The main challenges you'll face are:

• Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly
• Operating at a high technical level, translating IT asset data into executive business value
• Managing complex enterprise stakeholders, including VP and C-level, across multiple business units
• Balancing reactive escalations with proactive strategy in a fast-paced environment
• Driving influence without authority across Sales, Product, Support, and Engineering
• Navigating a diverse EMEA territory with varying levels of IT maturity and buying behavior

Key Responsibilities:

• Act as a trusted advisor to enterprise customers, aligning Lansweeper solutions with strategic business goals
• Lead executive-level conversations translating IT asset data into outcomes like cost optimization, risk reduction, and operational maturity
• Own the end-to-end customer lifecycle (onboarding, adoption, renewal, expansion) in partnership with Account Managers
• Build and execute Customer Success Plans (CSPs) tied to measurable KPIs and business outcomes
• Deliver QBRs/EBRs that demonstrate value, progress, and strategic opportunities
• Drive enterprise adoption and value realization, accelerating Time to First Value
• Expand multi-threaded relationships across technical, functional, and executive stakeholders
• Monitor customer health and risk, proactively stabilizing at-risk accounts
• Act as the voice of the customer internally, aligning with Product, Engineering, and Support
• Identify and enable growth and expansion opportunities across use cases and business units

Key Requirements:
Hard skills:

• 5+ years in Customer Success, Account Management, or Consulting in enterprise environments
• Strong experience in SaaS, IT operations, cybersecurity, ITAM, or ITSM/ITOM
• Proven ability to engage executive stakeholders (VP/C-level) and lead strategic discussions
• Ability to translate data into business insights and actions
• Experience with Customer Success platforms (e.g., Gainsight) and CRM tools

Soft skills:

• Strong executive communication & storytelling
• High level of ownership and autonomy in complex environments
• Ability to prioritize and stay strategic under pressure

Our Offer:

• Competitive salary aligned with industry benchmarks
• Benefits like: health insurance, meal vouchers, eco vouchers, pension plan, etc.
• Hybrid working model with flexible working hours
• Access to LinkedIn Learning and ongoing training & development opportunities
• Regular company events and team initiatives

About Lansweeper:
Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.
In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth - so teams can move faster and act with certainty.
With Lansweeper, organizations can:
See - Truly complete visibility across hybrid environments
Know - Enriched asset intelligence with lifecycle and risk context
Act - Automate workflows, coordinate remediation, and enforce policy at scale
From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.
Our culture:
We're built on four core values:
One Team - United across boundaries
We Care - Customers and people at the center
We Grow - Learning, sharing, improving
We Deliver - Focusing on what truly matters
Team Info:
You'll join the Enterprise Customer Success team, working closely with Enterprise Account Executives and cross-functional teams across Product, Support, and Engineering.
Call to Action:
Ready to join us? Click Apply now or share this role with someone in your network.
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