Ometria

Enterprise Customer Solutions Manager

Posted 23 Days Ago

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London, Greater London, England

5-7 Years Experience

Software

The Role

Join our Customer team as an Enterprise Customer Solutions Manager, responsible for driving value and success for VIP customers in the retail sector. Manage technical projects, nurture C-Suite client relationships, and ensure smooth project delivery for CRM revenue growth. Work closely with the Vice President of Customer Success to champion customer retention, deliver successful technical projects, and build client champions. Proactively drive integration and data accuracy success through data audits and pre-emptive remediation. Collaborate with Customer teams to provide technical support and insight.

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The Company

HQ: London

125 Employees

Hybrid Workplace

Year Founded: 2013

What We Do

Ometria is a customer data and experience platform that helps retailers increase CRM revenue.

Our solution combines the data unification and customer insight of a CDP with a cross-channel marketing orchestration platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more.

Ometria’s proven approach to accelerating revenue – our Retail Success Model™ – is a first-of-its-kind data science model for driving CRM growth in retail. It combines four proprietary AI algorithms that analyse a retailer’s CRM performance and deliver a bespoke marketing plan for reaching their revenue goals.