Employee Technology Operations Engineer

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Employee Technology Operations Engineer

US Bank is looking to hire an experienced Employee Technology Operations Engineer who will part of a dynamic and global Technology support team. This is a key role where you will be responsible for the European installation, configuration, and maintenance of employee applications and workstation build solutions across our 9 European locations.

With a capability to work individually or as part of a global team, this hire will be involved in the design configuration, problem diagnosis, maintenance, and installation of our workstation environment, ensuring that global implementations also meet the needs of Europe.

This is an exciting opportunity for someone to support and contribute to other European technology initiatives, including the improvement of the digital experience for employees and a largescale systems integration programme over the next 2-3 years.

The role is based in our London City based office, but we can also consider this hire being based in our Cherrywood Office, in the South of Dublin.

Key Responsibilities include:

• Installation and testing of a new software release process.
• Analysis, monitoring, and fine-tuning the application system to achieve optimum performance levels.
• Partnering with the internal infrastructure teams and vendors to resolve issues with hardware and software, both regional and global.
• Ownership of regional problem resolution processes, to provide timezone coverage when issues occur that affect employee technology.
   

Basic Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
   

Preferred Skills/Experience

• Extensive knowledge of IT environment.
  Working knowledge of IT service, change and problem management with ITIL processes.
• Extensive knowledge of IT systems management.
• Extensive knowledge of system software infrastructure, distribution and installation/support via SCCM, Intune or other related solutions.
• Working knowledge of application delivery including release management.
• Working knowledge of computer operations.
• Working knowledge of hardware infrastructure.
• Strong problem-solving skills with accuracy and attention to detail.
• Ability to work cooperatively and professionally with co-workers, customers and management.
• Effective communication skills, verbal and written.
   

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.