Employee Success Business Partner Senior Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience
Join our Employee Success (Human Resources) Business Partner team and work with some of the most talented leaders in the industry. At a time when AI is evolving daily, we are innovating in ways that support the betterment of our Customers and our Communities. Our success is directly related to the invention of groundbreaking solutions—culminating in our formula of CRM + AI + Data + Trust.
We are seeking a Sr. Manager Employee Success Business Partner to provide a full range of HR business support to our Sales organisation. This hire will work closely with other ESBPs and Centers of Excellence (COEs) to advise, drive strategy, and influence the business on topics involving, but not limited to, People Strategy, Equality, Organisational Design & Development, Change Leadership, Engagement and Retention, Leader Development, and Coaching, all while orchestrating solutions.
The ideal candidate is interested in making a significant impact in several critical business areas in the function; excels in a fast-paced, ever-changing environment; and is looking to work with a strong Business Partner team. This role is an individual contributor.
What You'll Actually Be Doing

• Strategic Consulting: Serve as a trusted advisor to senior leaders, translating high-level business strategy into actionable people plans and HR priorities, aligned with the lead ESBP's direction. Understands go-to-market sales strategies and how to support different sales and sales support teams. Bring clarity to complexity, listen deeply, and ask great questions to get to the root of the issue — showing up with courage and authenticity.
• Workforce Plan Execution: Manage the execution of the strategic workforce plan, including analysing headcount needs, monitoring talent allocation, and facilitating workforce strategy decisions within the assigned business unit. Drive a unified partnership with Finance, Strategy, Recruiting, and Workforce Planning.
• Org Health Management: Utilise Org Health metrics and analytics to diagnose skill gaps, team health issues, and organisational structure challenges, providing data-driven recommendations to the lead ESBP and business leaders. Conduct proactive quarterly org inspections that go beyond static metrics to address role sprawl, micro-teams, and organisational gaps to drive speed and productivity.
• AI Fluency & Agentic Enablement: Act as a thought partner in leading the responsible adoption of AI in ES and the business. Support business leaders in building AI strategies, performing task analysis for the 4Rs (Redesign, Reskill, Redeploy, Rebalance), and driving employee proficiency in core AI fluency skills. Identify opportunities to automate or augment manual processes using AI tools and ES Agents.
• Change Management Support: Support and facilitate major change management initiatives (e.g., restructurings, digital transformations, M&A integrations) by implementing communications, engagement strategies, and risk mitigation plans defined by the core team — managing resistance early and addressing workforce concerns with trust, clarity, and stability.
• Talent Program Management: Manage and drive the successful execution of core talent lifecycle processes — including performance reviews, compensation planning, promotions, and succession planning — within the business unit. Proactively identify, engage, and retain high performers and critical roles.
• Leadership Coaching: Provide coaching and consultation to managers on employee relations, team development, retention strategies, and effective utilisation of HR programs and tools. Meet people where they are and help them grow, modelling a curiosity and growth mindset in all interactions.
• Talent Identification: Partner with Talent Acquisition and Learning & Development teams to identify critical talent needs and ensure integrated delivery of talent programs, including skills gap analysis and enablement aligned to evolving workforce needs.
• HR Solutions Orchestration: Act as the primary interface to coordinate and orchestrate the delivery of specialised HR services (e.g., Total Rewards, Employee Success) to the business, ensuring a seamless experience. Break down silos and serve as connective tissue across ES, Finance, Recruiting, and Workforce Planning.
• Stakeholder Influence: Influence and manage stakeholder expectations by communicating HR strategy and program objectives effectively — leading with "why," assuming positive intent, and bringing warmth and directness to every interaction.
• Values Integration: Ensure all people practices and leader actions reinforce the company's core values and team commitments: People First, Collaboration, Integrity, and Continuous Learning. Champion equality through active participation in Equality Group initiatives and voluntary time off programs, possess a team player and curious mindset.

You're Our Person If...

• Extensive HR Business Partner experience supporting diverse and senior client groups in a fast-paced environment, preferably supporting sales organisations.
• Strong business acumen with the ability to understand organisational dynamics and industry context.
• Proven success building executive-level relationships and influencing decisions at all levels.
• Demonstrated ability to lead and implement large-scale people initiatives across complex, matrixed organisations.
• Proactive approach with the ability to anticipate issues and propose strategic solutions.
• Deep experience diagnosing and addressing organisational development challenges.
• Skilled in group facilitation, leadership coaching, and management consulting.
• Experience in leadership development and serving as a trusted advisor to executives.
• Ability to partner effectively with COEs to advance equality strategies and key enterprise initiatives.
• Strong knowledge of staffing, compensation strategies, and HR operational processes.
• High collaboration skills with the ability to work effectively across cross-functional and matrixed teams.
• Understanding of relevant employment laws and HR compliance requirements.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.