eCommerce Coordinator

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The eCommerce Co-ordinator plays a key support role in the day-to-day execution of trading, promotional, and optimisation activities on CT.com. This role is responsible for maintaining calendars, updating dashboards, circulating clear and accurate briefs and optimising the site.

As a eCommerce Coordinator you will

Trading & Commercial Execution

• Assist in the execution of the trading and promotional calendar, including uploading offers, coordinating timelines, and ensuring accuracy across CT.com, app, and affiliate platforms
• Own the creation of all new promotional set ups in EP using best practice guidelines and any consultation from eCommerce Assistant Manager. Own the distribution of end-to-end promotional briefs, ensuring all stakeholders are aligned and deadlines are met
• Support campaign execution and post-campaign analysis
• Maintain documentation and process trackers for optimisation tools
• Maintain and update weekly and monthly reporting dashboards; support the broader trade team in compiling performance summaries
• Partnering with eCommerce Assistant Manager, conduct landing page and PDP/PLP checks, flagging issues or opportunities for improvement taking steer from landing page analysis conducted eCommerce Assistant Manager. Support as required in reviewing reporting of success for optimisations changed
• Monitor competitor activity in line with established guardrails ensuring consistency with commercial colleagues, assist in compiling insights for internal use such as (x amount of promos YoY)
• As needed - support with stock uploads, NPD merchandising updates or QA
• Support in trouble shooting across the Digital Team as it pertains to promotional set ups (inc customer care) and site enquiries

Site Optimisation & Execution

• As required support the implementation of site updates, roadmap and tech items, including QA and feedback loops
• Taking guidance from eCommerce Assistant Manager maintain and update on-site search (Algolia), ensuring product visibility and tagging accuracy.
• Keep updated on new tooling and best practice for effectively using the tool sharing any thoughts for efficiency
• Conduct regular site walks, ensuring all journeys are tested periodically across both desktop and mobile, web and app. Propose and own a timetable for walk throughs

Who you will work with

Digital Team

About you

• Confident with eCommerce tools (EP)
• Excel and reporting skills (Looker)
• Highly organised with strong attention to detail
• Ability to manage multiple tasks simultaneously

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We’re a hybrid model with flexibility, allowing you to work how best suits you.
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday.
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• Financial security and planning with our pension and life assurance for all.
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues.
• Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.