eComm Go To Market Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Location: UK/IRL

Position Type: Full-Time

Working model: 3 days a week in the office

Job Summary:

As the eComm Go to Market Manager, you will play a key role in identifying, developing, and managing propositions that grow existing customer relationships. This position requires strong eComm knowledge, business acumen, highly developed interpersonal skills and tenacity in order to be effective. This is an individual contributor role; however, the role holder will be expected to work within a fast, close Go To Market team where their interchangeable skills are leveraged, they are creative in their thinking, and has the gravitas to be able to hold the relationships that need to exist at multiple levels across their vertical and wider segment. They will also need to engage regularly with a broad set of senior stakeholders throughout the Elavon business and champion initiatives. The expectation for the role is that it becomes a key aid that can positively impact revenue and expense.

Key Responsibilities:

Process: Oversee the entire eComm go-to-market process.

Develop value Propositions: Build the right eComm propositions to meet the customer’s needs through upsell and retention initiatives.

Collaborate with cross-functional teams: Work closely with sales, marketing, product development, and other teams to execute strategies. Work with cross functional team to deliver the proposition in good standard.

Insight: Provide agency briefing (external macro insight) and undertake both customer / partner and sales/RM engagement (internal) to drive VOC for vertical and ensure expected outcomes of insight are explained in advance with key stakeholders.

Delivery Experience: Be responsible for successfully delivering propositions to our customers across the right channels.

Monitor and Evaluate Performance: Track key performance indicators (KPIs) and evaluate the success of initiatives. Make data driven recommendations for improvements.

Stakeholder Communication: Establish and maintain effective communication channels with Stakeholders, partners, ensuring alignment on goals and expectations.

Stay Informed about Industry Trends: Keep abreast of industry trends, emerging technologies, and competitive landscape to identify new partnership opportunities.

You will have the following skills and experience:

• 10+years of experience in Proposition / Go to Market / or related roles.
• Strong knowledge of payment gateway technologies and processes
• Track record in managing successful projects that deliver commercial returns.
• Strong analytical, data oriented and strategic thinking skills
• Problem solver able to manage a heavily regulated environment and the reality of an international organization.
• Detail oriented
• Excellent communication and presentation abilities.
• Ability to work collaboratively in cross functional team environment.
• Led strategic reviews and Voice of customer workshops.
• Experience and knowledge of merchant payments is preferred

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.