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Leads and develops the conference and events sales team, manages customer and partner relationships, converts inquiries into bookings, oversees event execution, ensures Hilton standards and compliance, and supports forecasting, budgeting, reporting, revenue growth, and process improvement.
Responsibilities
What will I be doing?
- Lead, motivate and develop your team while fostering a positive and performance-driven working environment.
- Communicate clear objectives, conduct regular performance and development discussions, and support the professional growth of team members.
- Plan and coordinate training programs and ensure the successful onboarding of new employees.
- Build and maintain strong, long-term relationships with customers, event organizers and business partners.
- Proactively manage inquiries with a sales-focused approach and convert opportunities into confirmed bookings.
- Organize, coordinate and oversee events, ensuring seamless execution from planning through to post-event follow-up.
- Ensure compliance with all Hilton brand standards, company policies and relevant legal requirements.
- Manage administrative responsibilities, including scheduling, vacation planning, reporting and maintaining relevant systems and databases.
- Analyze performance metrics, support forecasting and budgeting processes, and identify opportunities to increase revenue and business growth.
- Maintain the highest standards of quality, service and safety while driving continuous improvement of processes and procedures.
Hilton Watford, England Office
Hilton Europe Regional Headquarters - Watford Office
Maple Court, Central Park, Reeds Cres, Watford WD24 4QQ, United Kingdom, Watford, United Kingdom, WD24 4QQ
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