This is an exciting opportunity to join the Customer Strategy team within the Group Customer & Communications Functions. As a consultant working in Team Effectiveness, you’ll be focused supporting our Customer and Marketing Analytics teams in understanding our critical data sources and embedding data governance activities.
We are happy to consider flexible working approaches to help you perform at your best.
This is a 12-month secondment opportunity.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
ResponsibilitiesWhat you’ll be doing
You will embed and enhance our Critical Data Management activities, identifying and recording the high-impact data that underpins our business processes. You’ll use your technical experience and natural curiosity to understand, define and document source data across varying business scopes within Customer Strategy, engaging and collaborating with specialists within the team and broader Nationwide functions where necessary.
Day-to-day activities will include planning and agreeing regular sprints of activity, exploring and validating understanding of data sources, capturing and seeking approval for definitions, maintaining records, progressing activity through governance and communicating progress to stakeholders.
Team Effectiveness plays a pivotal role in ensuring the smooth running of Customer Strategy and you will also help to form, agree and deliver initiatives that continue to improve our operational processes and ways of working.
The role will provide you with the opportunity to work closely with a range of colleagues within Customer Strategy and gain understanding of the data and analysis that drive our business decision making.
About you
You’ll be someone with a broad understanding of data, balanced with problem solving and interpersonal skills, who can work collaboratively with teams of analysis professionals. You’ll bring:
Demonstrable experience in a related data field, with understanding of data coding and structures
A logical and curious mindset, with strong attention to detail and focus on accuracy
Technical capability for exploring and understanding data, comfortable in using tools including Teradata, SAS, Databricks and Power BI
Familiarity with Society approach to controls, including capturing evidence of effective control operation
Confidence in your communication and interpersonal skills, with the ability to engage stakeholders, gathering and consolidating complex information into clear documentation
Proactive and enthusiastic attitude, with the ability to plan, track and deliver work to deadlines
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
QualificationsThe extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role the job title on our internal systems will be Senior Analyst.
