Senior People Operations Manager

The Role: As Senior People Operations Manager, EMEA, you will play a pivotal leadership role in shaping and driving a high-performing People Operations function that delivers exceptional employee experience and supports business growth across the EMEA region. You will lead a team that serves as the primary point of contact for employee support, while ensuring operational excellence across the People & Culture (P&C) team, through programs and processes.
This role requires a strategic thinker with a hands-on approach, strong team leadership skills, and a passion for continuous improvement. You will collaborate closely with global and regional P&C leaders to ensure alignment and consistency across our HR operations and programs.
This role reports to the Head of People & Culture, EMEA and is based in our London office.
Responsibilities:

• Build, lead and inspire a high-performing People Operations team in EMEA, fostering a culture of excellence, accountability and trust
• Attract, coach and develop team members, supporting professional growth and career advancement
• Champion a high-impact, service-driven approach that prioritizes employee satisfaction and operational efficiency
• Deliver measurable business value through enhanced efficiency, automation and process improvement.
• Monitor and evaluate KPIs to track, manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions
• Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO, Finance and Central Tech (Workday, ServiceNow).
• Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs

Qualifications

• Excellent people leadership skills with experience of managing HR/People Operations teams within a global organization
• Proven track record of leading a high-performing team and a strong ability to coach and mentor team members
• Previous experience using AI enhancing tools
• Ability to develop a vision, communicate it, and inspire supporters of Morningstar's People & Culture philosophies
• Proven experience in business process optimization, service delivery automation, and data analytics
• Adept at using HR technology (Workday, ServiceNow) and data to inform decisions and improve service

• High attention to detail, problem-solving mindset, and a commitment to continuous improvement

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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