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Mars

Customer Support Executive

Posted 4 Days Ago
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In-Office
Waltham, Leicestershire, England
Entry level
In-Office
Waltham, Leicestershire, England
Entry level
Supports invoice processing, spend administration, customer-facing teams, promotional forecasting, and New Product Development activities. The role analyzes EPOS and Excel data, maintains records and reports, resolves discrepancies, communicates with stakeholders, and identifies process improvements. It is a part-time, 18-month fixed-term hybrid position requiring strong organization, communication, analytical skills, and personal transportation.
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Job Description:

📍 Waltham – Hybrid working
💷 £27,500– £28,600 Pro rata, DOE  
🎁 + Performance Bonus & Exceptional Benefits

🕒 Hours: Part Time – 3 days per week

⏳ Fixed Term Contract – 18 Months


🌟 Why Join Us?

We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.


⭐ What’s in it for you?

Private healthcare + equal parental leave

Generous pension (up to 9% contribution)

Life assurance (4x salary)

Gym membership & wellbeing support

Annual leave starting at 24 days, rising to 32 with service


💼 The Role

Support invoice and spend management, New Product Development (NPD) activities, and customer administration. Working closely with a range of stakeholders, you will help ensure the efficient delivery of day-to-day operations through strong analytical, communication, and organisational skills


Working with account teams and sales planners to support creation of a robust promotional forecast. Review and analyse EPOS to make recommendations for future forecast and input forecast changes into promotional planning system.


✅ What We’re Looking For

  • Excellent attention to detail and the ability to build strong working relationships across a variety of teams.
  • Advanced proficiency in Microsoft Excel, along with strong working knowledge of PowerPoint and Word.
  • Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • A structured, proactive approach to work, with the ability to prioritise tasks, manage competing demands, and work independently.
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for process improvement.
  • Own transport is essential due to location

🔧 Key Responsibilities

  • Manage invoice processing and spend administration activities, ensuring accuracy, compliance, and timely resolution of any discrepancies.
  • Provide general administrative support to customer-facing teams, ensuring the timely completion of requests and effective stakeholder communication.
  • Maintain accurate records, reports, and documentation to support business operations and decision-making.
  • Prepare and analyse data using Excel and other business systems to provide insights and support operational activities.
  • Build strong relationships with internal teams and external stakeholders to ensure effective collaboration and service delivery.
  • Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance efficiency.

🌍 What You Can Expect from Mars

  • Work alongside 130,000+ Associates worldwide guided by our Five Principles
  • Be part of a purpose-driven company shaping “the world we want tomorrow”
  • Access world-class training & development from day one
  • Join a company with an industry-leading salary and benefits package

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