Customer Support Executive

What you will be doing:

• Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support.
• Troubleshoot and resolve issues in real time, balancing empathy with efficiency.
• Maintain clear and accurate records of user interactions and feedback in internal systems.
• Escalate complex cases to senior team members or other departments when needed.
• Spot trends, share insights, and suggest improvements to enhance our support operations.
• Represent Stint’s tone of voice and values in every conversation.
• Contribute to team projects and process improvements that make the experience even better for users.

This position might suit you, if:

• You’ve got excellent written and verbal communication skills.
• You’re calm under pressure and thrive in a fast-paced, problem-solving environment.
• You’re proactive, detail-oriented, and take pride in delivering great service.
• You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential).
• You’re eager to learn, grow, and make an impact in a scaling startup.
• You’re flexible - happy to occasionally support ad hoc weekend or evening work when needed.

What we can offer you

• £28,000-£38,0000 (salary will be dependent on experience)
• Private medical insurance
• A social, friendly and welcoming team based in the heart of Camden
• Office gym membership
• Ownership shares in a well-funded, growing start-up
• Dog friendly office!
• Free office fruit and snacks
• Office dinner if working late
• Regular office breakfasts and lunches

About
Stint solves one of hospitality’s hardest problems, staying perfectly staffed when demand changes by the hour. We do this by pairing smart AI driven software with our flexible, on-demand workforce that’s ready to step in exactly when needed.Over the last six years, we’ve focused on building our workforce of hyper-local students and other flexible workers, who are available for 2-3hr shifts exactly when our partners need them most. We have built trust within the hospitality industry, earning the confidence of major brands by proving the value of our workforce model. Now we work with some of the UK’s best-known hospitality names - including PizzaExpress, Gail’s and Pret across 4,000+ sites across 28 cities in the UK - and they all love our product. Over the last 12 months, we’ve used this foundation to build something even more powerful: the brain behind a business’s rota planning process. By applying AI to multi-year, proprietary and public data sources, we help businesses forecast demand, generate headcount suggestions, and build the optimal rotas automatically. When combined with our flexible workforce, our intelligent platform lets hospitality businesses run lean core teams and scale up during peak hours without overstaffing or compromising on service. What started as a smart way to fill shifts, has now become an end-to-end staffing engine that’s incredibly hard to replicate and uniquely built for the hospitality industry.We’re looking for people to join our 50 person team who care about solving real problems with tech, are excited to grow with us, and want to build something pretty cool, very quickly. We work hard, have fun doing it, and don’t take ourselves too seriously.We look forward to working with you!