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This is a project-based role perfect for someone who wants to build something from the ground up.
Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work.
You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you.
What You'll Do
In Your First 6 Months:
- Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
- Establish robust tracking mechanisms for hotel commissions and partner arrangements
- Build feedback loops between finance, partnerships, and operations teams
- Deliver quick wins that demonstrate process improvements and revenue recovery
Core Responsibilities:
- Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
- Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
- Contract Management: Review hotel contracts and validate commissions raised vs. received
- Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
- Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)
What You Bring
Must-Haves:
- 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment
- Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working
- Strong Excel skills - v-lookups, pivot tables, data manipulation
- Independent operator - comfortable with ambiguity and building structure where none exists
- Excellent communication - you build rapport easily and can influence across geographies and seniority levels
- Documentation skills - you naturally create clear process guides and handover materials
- International experience - you've worked across time zones and cultures
Nice-to-Haves:
- SQL skills
- Experience with BI tools (Thoughtspot, Tableau, Power BI)
- Knowledge of travel/hospitality industry or hotel commission structures
- Familiarity with Onyx or similar travel platforms
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
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Navan London, England Office
81-87 High Holborn, London, United Kingdom, WC1V 6DF
