Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
The Firm
Knight Frank is the largest independent property consultancy in the world and, by the nature of being a partnership, our decisions are made by and for our people with a focus on long-term impact.
Our purpose - to work responsibly, in partnership, to enhance people’s lives and environments - means that we empower our people to have autonomy in their role and encourage them to think differently about how we can make the difference through our work and behaviour. For our clients, our purpose drives us to provide innovative property solutions that add tangible value across a variety of sectors and services.
A true partnership is a balanced one and we are committed to making our business inclusive, giving people the opportunity to perform at their best and be recognised for the individual value they bring. Most importantly, we know there is so much we can do together to transform our business and the property industry. We invite you to be at the centre of that change and join a partnership defined by our people and the spirit of possibility.
The Role
Due to the evolving nature of our approach to creative production we require the role of Creative Services Manager. This role sits at the heart of our creative network, orchestrating the delivery of creative tasks on brand, on budget and on time.
A Creative Services Manager oversees creative projects from brief to completion, managing workflows, budgets, and resources to ensure high-quality output. Key responsibilities include leading and connecting our creative network, serving as a liaison between stakeholders and creatives, streamlining processes for operational efficiency, and ensuring brand consistency across all platforms and creative output. This role requires strong leadership, excellent communication, and a strategic mindset to align creative initiatives with business goals in a fast-paced, deadline-driven environment.
A Creative Services Manager is a strategic and operational leader responsible for overseeing the day-to-day functioning of our creative network and guiding the delivery of creative projects. This role is the creative heartbeat of our Marketing team while managing complex project timelines, budgets, and resources to ensure the highest quality and most efficient creative output.
Responsibilities
Creative Leadership & Vision:
Lead and mentor a high-performing network of creative agencies, championing their output and fostering a collaborative, innovative environment
Shape creative direction and ensure the network produces best-in-class work across various channels, including digital, publications and video
Project & Workflow Management:
Own the end-to-end process for creative projects, from initial brief to final delivery
Monitor workloads, prioritise projects, and allocate resources to meet deadlines and budgets efficiently, Implement and maintain efficient workflows and project management tools to enhance productivity
Stakeholder & Client Management:
Serve as a key liaison between the creative network and other departments or external clients, ensuring clear communication of briefs, deadlines, and deliverables
Effectively communicate project updates and decisions, ensuring alignment between all parties involved
Budget & Resource Management:
Manage budgets, track expenses, and collaborate with finance on budget lines
Ensure Creative Services has the necessary resources, including external agencies and freelancers, to deliver on projects
Quality Assurance:
Oversee quality control for all creative outputs, ensuring they adhere to brand guidelines and meet client brief requirements
Champion brand consistency across all platforms and assets
Process Improvement:
Continuously refine and evolve processes to drive operational efficiencies and improve creative consistency
Stay updated on industry trends, including AI and new technologies, to identify opportunities for innovation and efficiency
Professional Experience
Minimum of 10 years of experience in a Creative Services or equivalent role preferred
To be aware of Campaign creative best practice, strong knowledge of creative formats
Ability to prioritise and multi-task while managing projects
Confident and articulate; able to communicate with people at all levels of the organisation
Pro-active, hands-on and a strong sense of self-motivation, skilled at working under pressure
Excellent organisational skills, working efficiently alone and as a part of a wider team
Strong sense of creativity and an eye for design and detail
Flexible, adaptable and a co-operative attitude always
Strong knowledge of creative formats including digital and video
Proficient in Adobe PS, InDesign, Figma, Frontify, Monday.com, Canva, Dropbox and Ai solutions
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Top Skills
Knight Frank London, England Office
55 Baker Street, London, United Kingdom, W1U 8AN
