Commercial Manager

Summary

This role will hold end-to-end commercial responsibility for M&S Travel Money, setting the commercial laydown and translating strategic priorities into measurable performance across a high-profile omnichannel business.

As our Commercial Manager, you’ll turn customer insight, market trends, and financial data into bold, commercial opportunities: leading our in-store and digital strategy from concept and business case through to test, implementation and scale.

You’ll bring strong commercial acumen, curiosity and confident leadership to unite Retail, Digital & Technology, Marketing, Operations, Finance and external partnership teams around a shared ambition: delivering simpler customer journeys, stronger trading performance and scalable innovation. If you thrive in fast-moving environments, influence with evidence and turn complex challenges into measurable results, this is your opportunity to make a visible impact on a high-profile, omnichannel business.

What you'll do

• Lead end-to-end Travel Money commercial initiatives across in-store and online channels, using customer insight, market benchmarking and technology-led solutions.

• Translate customer, business and commercial requirements into clear trading opportunities, quantified business cases and measurable delivery plans.

• Drive cross-functional initiatives from concept to delivery, aligning Retail, Digital & Technology, Marketing, Operations, Finance and external partners.

• Shape pilot programmes, test and learn activity, feasibility assessments and senior stakeholder recommendations to support scalable delivery.

• Own performance measures, risk management and data-led improvement to optimise customer experience, trading performance and channel propositions.

Who you are

• Commercial leader with proven experience taking trading and customer-led initiatives from concept through to delivery in a retail environment.

• Strong commercial acumen, with the ability to interpret complex information, build business cases, evaluate investment opportunities and measure performance.

• Customer-focused and data-driven, balancing customer experience, operational feasibility and business outcomes to shape clear recommendations.

• Confident communicator and influencer, able to engage senior stakeholders and build alignment across Retail, Digital & Technology, Marketing, Operations, Finance and external partners.

• Curious, innovative and solutions-focused, with a track record of using insight and best practice to deliver measurable improvements in customer and colleague experience.

   

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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