Jobs at Marks and Spencer

Manages Employment Tribunal claims, including deadlines, correspondence, disclosure, witness statements, pleadings, bundles, chronologies, settlement documents, and hearing preparation. Collaborates with HR and operational stakeholders to gather evidence and support investigations. Maintains litigation trackers, identifies trends and risks, and recommends process improvements. Uses Microsoft Copilot and other approved AI tools for drafting, research, summarization, and workflow efficiency while protecting confidentiality.

Designs scalable, secure, and resilient AI solutions by translating requirements into reusable patterns and standards. Leads technical and business design decisions, drives consistency across AI initiatives, and works closely with systems, data, and integrations. The role requires end-to-end AI delivery experience, architectural discipline, practical decision-making, experimentation with AI, and strong communication skills.

Design, build, and support scalable payment services, backend APIs, and integrations serving high-volume transactions. Own features through design, development, testing, deployment, and production support. Shape platform architecture while improving performance, resilience, security, observability, monitoring, and cost efficiency. Champion clean code, automated testing, CI/CD, and engineering best practices across distributed enterprise systems.

Leads Group-wide FP&A, including performance reporting, budgeting, forecasting, long-term planning, and integrated analysis of profit, cash, and working capital. Provides strategic financial insight on capital allocation, investment, cost reduction, and shareholder returns. Partners with senior executives, challenges assumptions, translates complex financial information into recommendations, and develops the Group FP&A team.

Lead design and delivery of scalable, cloud-native backend systems and integrations. Provide technical leadership, conduct code reviews, champion testing and observability, mentor engineers, collaborate with stakeholders, and drive operational excellence.

Maintains and strengthens security capabilities across data, identity, email, network, and endpoint environments. Configures and optimizes security controls and tools, identifies security gaps, analyzes configurations and logs, and delivers remediation. Defines security standards, guardrails, policies, and procedures while collaborating with internal stakeholders and vendors to integrate security services and communicate security risks effectively.

Leads supply planning for Food on the Move and Hospitality, coordinating peak planning, supplier performance, compliance, and process improvements. Coaches Supply and Demand Planners, deputises for the Supply and Demand Manager, advises stakeholders, and drives supply-chain strategy and continuous improvement. Requires strong supply planning experience, analytical ability, Excel expertise, leadership, organisation, and stakeholder-management skills.

Design and maintain reliable data solutions, lead a squad of engineers, develop scalable data pipelines, and ensure adherence to data standards.

Leads the M&S-Sephora partnership, managing senior stakeholder relationships, commercial strategy, trading performance, concession P&L, budgets, forecasts, KPIs, and cross-functional delivery. Oversees Sephora rollout and refresh programs while aligning Commercial, Finance, Store Operations, Supply Chain, Online, and Marketing teams to achieve sustainable growth and strong customer experiences.

Own category strategy and sourcing roadmaps for courier services, returns fulfilment, and stock exit. Lead end-to-end sourcing, contract negotiations, supplier engagement, award, mobilisation, and renewal. Use benchmarking, cost modelling, demand data, and market insight to improve cost, service, capacity, and working capital. Develop commercial solutions for returned and surplus stock while managing risk, brand protection, sustainability, and stakeholder relationships across logistics, supply chain, finance, legal, technology, and sustainability teams.

Manages the Web Platform engineering team, overseeing technical vision, reusable pipelines, tooling, frameworks, developer experience, reliability, and production operations. Leads senior engineers, recruitment, retention, technical strategy, vendor partnerships, OKRs, and engineering excellence. The role combines hands-on software engineering with people leadership, platform ownership, product thinking, and cross-functional influence across customer- and colleague-facing applications.

Leads international franchise performance for Marks & Spencer, managing Franchise Partner Managers, regional P&L, omnichannel strategy, product assortment, online growth, retail execution, and partner relationships. Develops commercial terms, franchise agreements, performance targets, and localized operating practices while coordinating with internal business units and legal teams to drive profitable, sustainable growth.

Finance Manager partnering with Data & AI, Loyalty, Financial Services, and customer leadership teams. Responsibilities include budgeting, forecasting, investment appraisal, business-case review, financial reporting, governance, risk management, and strategic commercial analysis. The role provides financial challenge and insight to support transformation programmes, improve performance, and ensure major investments deliver measurable value.

Lead a multidisciplinary engineering team to design, build, release, and run international pricing platforms. Ensure operational stability, deliver high-quality cloud-first solutions, drive engineering excellence, DORA standards, and cross-functional requirements like security and performance. Partner with Product and Delivery to meet business goals and enable scalable pricing across international markets.

Design, build, and operate scalable backend services for pricing and promotions across multiple customer channels. Develop Java or Kotlin microservices, Kafka-based event-driven systems, GraphQL and REST APIs, and resilient low-latency data solutions using MongoDB, Redis, and PostgreSQL. Own complex backend features throughout their lifecycle while supporting API governance, reliability, performance, and reusable platform capabilities.

Build and operate secure, scalable authentication, authorization, and identity services serving millions of customers and colleagues. Responsibilities include end-to-end feature ownership, backend API development, solution design, testing, deployment, monitoring, production support, technical direction, code reviews, and engineering best-practice development. The role requires strong distributed systems, cloud-native engineering, DevOps, CI/CD, and identity standards experience.

Design, develop, test, deploy, and operate backend software supporting contact centre services. Build Java APIs, integrations, data flows, and event-driven solutions connecting platforms such as Zendesk, Twilio, Azure, and Google. Develop customer self-service and FAQ capabilities, collaborate with cross-functional stakeholders, and own solutions throughout the delivery lifecycle while maintaining security, performance, reliability, and maintainability.

Build and evolve scalable Python services powering M&S paid media and personalisation campaigns across web, mobile, email, push, and paid social. Develop integrations for audience activation, bidding, and budget management; implement experimentation, attribution, and measurement frameworks; and use large-scale data to improve marketing performance, media efficiency, and customer outcomes.

Design and evolve backend-heavy experimentation platform capabilities, including APIs, services, automation pipelines, and developer tooling. Set technical direction, build self-service tools, operate reliable distributed systems on Azure, and establish observability and safe-change practices. Partner with product and engineering teams, document systems and standards, and mentor engineers across experience levels.

Design, develop, test, deploy, and support scalable order management capabilities across checkout, fulfilment, returns, amendments, and cancellations. Own features end to end while improving architecture, integrations, automation, observability, resilience, monitoring, security, and operational support. Collaborate with product, engineering, and fulfilment stakeholders to modernize enterprise systems and improve delivery outcomes.