Jobs at Marks and Spencer

Owns online customer service communications, help content, and incident updates across customer journeys. Uses contact data and operational reporting to identify themes, test interventions, reduce avoidable Contact Centre demand, and improve customer and business performance. Coordinates with offshore and cross-functional teams, leads operational forums, manages priorities and governance, and translates customer insight into practical operational improvements.

Leads the M&S Cloud Platform engineering team building AI engineering platforms, reusable pipelines, tooling, plugins, frameworks, and developer self-service capabilities. Responsibilities include technical strategy, platform ownership, architecture, DevOps, reliability, vendor management, recruitment, talent development, and line management of senior engineers. The role contributes code while driving engineering excellence, operational reliability, strategic alignment, and improved developer experience across more than 200 engineers and 30 applications.

Leads the team building the SRE function and owns its technical vision, platform capabilities, reusable tooling, pipelines, frameworks, and developer experience. Manages senior engineering staff, drives recruitment and retention, aligns technical strategy, oversees reliability and operational excellence, partners with vendors, and contributes hands-on code. The role requires strong SRE, cloud, software architecture, DevOps, testing, reliability engineering, and people leadership experience.

Create, edit, and publish customer-focused food content across online editorial channels. Manage website updates, product listing optimisation, catalogue content in Contentful, and small-scale campaigns. Apply SEO principles and search insights to improve content visibility and engagement. Collaborate with Design, CRM, Marketing, and category teams while managing briefs, feedback, approvals, and publication deadlines.

Own financial performance for the Homeware and Furniture business, partnering with Buying, Merchandising, and Trading teams. Lead forecasting, budgeting, long-range planning, scenario modelling, and business cases while analysing sales, margin, stock, cash, and customer trends. Provide commercial insight and challenge to support pricing, promotions, product strategy, profitable growth, and working-capital optimisation.

Leads the design, implementation, optimization, and governance of financial services loyalty programme operations across stores, online channels, and contact centres. The role improves customer journeys, oversees communications and rewards, supports servicing transformation, manages risks and incidents, and coordinates cross-functional stakeholders and third parties while ensuring effective customer outcomes and regulatory alignment.

Lead design and delivery of scalable, cloud-native backend systems and integrations. Provide technical leadership, conduct code reviews, champion testing and observability, mentor engineers, collaborate with stakeholders, and drive operational excellence.

Lead technical design and delivery of supply chain and warehouse software at scale. Drive architecture, DevOps, observability, reliability and performance practices; mentor senior engineers; influence product and technology strategy; promote clean code and engineering excellence across teams; support recruitment and outreach.

Lead technical direction and modernise international commerce platforms. Design scalable integrations for product, pricing, fulfilment, partner/marketplace flows. Promote engineering excellence, DevOps ownership, observability, and mentor teams while aligning technology strategy with business goals.

Manages the Web Platform engineering team, overseeing technical vision, reusable pipelines, tooling, frameworks, developer experience, reliability, and production operations. Leads senior engineers, recruitment, retention, technical strategy, vendor partnerships, OKRs, and engineering excellence. The role combines hands-on software engineering with people leadership, platform ownership, product thinking, and cross-functional influence across customer- and colleague-facing applications.

The Staff Software Engineer will lead the design and delivery of robust order management solutions, ensuring reliability and scalability, while mentoring junior engineers and collaborating across teams.

Leads the design, development, deployment, and governance of scalable Data and AI solutions using Databricks, Microsoft Foundry, and Azure. Defines AI technology roadmaps, mentors engineering teams, identifies high-value business use cases, prototypes and scales AI products, and ensures secure, ethical, enterprise-integrated implementations.

As a Principal Engineer at M&S, you'll drive technical strategy, influence architecture, and mentor engineers while delivering on personalization, search, and machine learning features in collaboration with cross-functional teams.

Maintains and strengthens security capabilities across data, identity, email, network, and endpoint environments. Configures and optimizes security controls and tools, identifies security gaps, analyzes configurations and logs, and delivers remediation. Defines security standards, guardrails, policies, and procedures while collaborating with internal stakeholders and vendors to integrate security services and communicate security risks effectively.

Lead engineering, optimization, governance, and lifecycle management for Microsoft Defender XDR and CrowdStrike Falcon. Develop and tune detection content across EDR, XDR, and Microsoft Sentinel using KQL, MITRE ATT&CK, threat intelligence, and Detection-as-Code practices. Conduct threat hunting, support complex investigations, improve security visibility, and guide monitoring architecture and integrations. Provide technical leadership, documentation, stakeholder guidance, and mentorship while advancing the organization’s cyber defense capabilities.

Leads AI product and software development lifecycle programs across multiple teams. Responsibilities include portfolio planning, governance, roadmap prioritization, risk and dependency management, performance reporting, investment tracking, stakeholder alignment, and coaching Technical Programme Managers to improve delivery excellence.

Leads complex analytical initiatives that generate measurable commercial, customer, and operational impact. Champions experimentation and evidence-based decision-making, identifies opportunities for AI and automation, designs and evaluates pilots and interventions, and influences business strategy through insights, storytelling, stakeholder management, and advanced analytical expertise.

Lead design, development and maintenance of scalable, secure international pricing platforms and integrations. Provide technical leadership, conduct code reviews, champion DevSecOps and automated testing, mentor engineers, and drive observability, incident management and operational excellence across cloud-native systems.

As a Staff Software Engineer, you will develop robust software solutions, provide technical leadership, mentor engineers, and innovate within the commercial trading domain.

Lead and manage a software engineering team to deliver scalable, reliable commercial trading and planning solutions. Provide technical direction, ensure operational stability, enforce engineering standards, manage vendors, and drive delivery excellence across cloud-native systems.