Teams at Marks and Spencer

Manages Employment Tribunal claims, including deadlines, correspondence, disclosure, witness statements, pleadings, bundles, chronologies, settlement documents, and hearing preparation. Collaborates with HR and operational stakeholders to gather evidence and support investigations. Maintains litigation trackers, identifies trends and risks, and recommends process improvements. Uses Microsoft Copilot and other approved AI tools for drafting, research, summarization, and workflow efficiency while protecting confidentiality.

Designs scalable, secure, and resilient AI solutions by translating requirements into reusable patterns and standards. Leads technical and business design decisions, drives consistency across AI initiatives, and works closely with systems, data, and integrations. The role requires end-to-end AI delivery experience, architectural discipline, practical decision-making, experimentation with AI, and strong communication skills.

Design, build, and support scalable payment services, backend APIs, and integrations serving high-volume transactions. Own features through design, development, testing, deployment, and production support. Shape platform architecture while improving performance, resilience, security, observability, monitoring, and cost efficiency. Champion clean code, automated testing, CI/CD, and engineering best practices across distributed enterprise systems.