Client Services Executive

Are you a recent graduate eager to kickstart your career and make a meaningful impact, or are you relatively new in your career and looking for your next move? We are seeking a motivated and enthusiastic individual to join our dynamic team at Canon. This role offers an incredible opportunity for personal and professional growth, with a clear path for career progression.
As our Client Services Executive you will provide escalation and operational support for Canon MPS core customers, acting as first-line support for queries including service, billing, and IMAC coordination as well as liaising with internal teams and third parties to resolve issues promptly and cost-effectively. You will also deliver eMaintenance, Single point of escalation (SPOE), and reporting; support field teams, monitor SLAs, and drive operational improvements for better client experience and growth.

As the Client Services Executive, your key responsibilities will be to:

• Single Point of Escalation/ Contact (SPOE/SPOC) for assigned customers. Acts as the key stakeholder and communicates effectively with the customers and internal teams. 
• Understand the customers billing set up challenges & communicate these effectively internally and back to the customer.
• Proactively manage eMaintenance status of assigned accounts, resolve communication issues with the Customer and Service, provide regular statistics for monthly and periodic reviews.
• Effectively and efficiently manage the delivery of contracted services to the account within SLA’s as laid out in the Clients Operations Manual, 
• Effectively and efficiently manage the delivery of contracted services for the customers of Canon Partners and Indirect Channel Resellers. 
• Liaising and communicating with Partner representatives and assigned stakeholders to ensure services delivered are within agreed scope of contract.
• Monitors and manages IMACD service requests from either the client or internal stakeholders to maintain optimum fleet capacity following the defined Change Management process.
• Interpret and analyse fleet performance using internal reporting tools whilst creating the Service Review documentation for periodic reviews for virtual presentation to the client, including, where applicable Monthly Health Checks.
• Own actions & outcomes from customer reviews
• Ensure account contributes the appropriate revenues for the services they receive, verifying via cross reference of Client Agreements and internal billing documentation
• Proactively highlight to management teams accounts that would benefit from a more enhanced customer experience using a higher level of MPS Service. 

As the Client Services Executive we would like you to posses and demonstrate the following:

What we ask: 

• Strong communication skills, both written and verbal
• Strong presentation skills 
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint 
• Ability to adapt communication style for non-technical audiences 
• Experience in issue resolution while maintaining high customer satisfaction 
   

Canon Core Behaviours​

• Drive for results

• Focus on the Customer

• Take ownership and accountability

• Act as a team player

• Shows courage and conviction

• People orientated

• Caring for self and others

We are open to the successful candidate being based either in Uxbridge, Middlesex or Warrington, Cheshire
The salary range for this role, depending on experience is £31,650 - £34,450 plus benefits

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