Client Portfolio Leader

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Client Portfolio Leader will provide broad T&E consulting solutions to Global Business
Travel clients. S/he will be expected to facilitate revenue growth, customer satisfaction and
retention within an assigned portfolio of client relationships. The successful candidate will
drive client interactions, facilitate decision-making, program strategy and the delivery of our
solutions.
The Client Portfolio Leader will be responsible for a team of consultants and analyst
resources. In addition to engagement delivery and people leadership they will
be expected to assist with the development and enhancement of our value proposition.

What You'll Do:
Relationship Management: Building and maintaining strong and trusted partnerships
with key players and decision-makers within client organizations and across
American Express GBT. Elevate, deepen, and broaden all client relationships and
maintain these through a thorough understanding of client and business needs.
ï Business Development: Proactively identify and recommend business building
opportunities that drive growth and profitability for both American Express GBT
and the client. Collaborate with other internal partners, especially Client
Management and Sales to identify key business development opportunities to
achieve revenue and profitability goals. Supports execution of internal/external
growth initiatives.
ï Leadership: Creating and maintaining master consulting frameworks, best practices,
and delivery models in the Practice Lines. Building thought leadership and
eminence for GBC. Providing sales support including training, and production of
sales and marketing materials (including statements of work, pricing guidelines and
tools, pitch decks, and customer proof points and case study collateral).
Responsibility for profitability and revenue growth.
ï People Development: Provides direction and support to team members to
successfully meet all client needs and expectations. Supports career
management and training objectives.
ï Engagement Execution: Effectively scopes and plans project and engagement
resources, manages engagements, and is able to execute multiple work objectives
on-time and within budget. Profitability and revenue generating responsibility.

What We're Looking For:

Strong focus on quality. Ability to create alternative delivery models and
frameworks.
ï Problem Solving & Analysis: Understands client priorities and available American
Express GBT Consulting solutions. Analyzes solutions and information assets to
generate highly strategic, insightful, creative, and customized recommendations for
clients, leveraging relevant industry knowledge.
REQUIRED SKILLS / QUALIFICATIONS:
ï Strong leadership qualities focused on growth and results
ï Ability to think innovatively and entrepreneurially about business solutions.
ï Experience in Travel Consulting or Procurement Consulting a plus.
ï Experience in the Travel Commodity Management strongly preferred.
ï Executive presence and gravitas.
ï Strategic and innovative thinker; able to tackle complex competitive challenges.
ï Experience leading businesses built on data and analytics.
ï Strong project management expertise.
ï Ability to travel.
ï Exceptional quality of delivery.
ï Experience developing business opportunities including pitch generation & executive
reviews.
ï Experience managing multi-disciplinary and cross-functional global teams.

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!