Support Account Management by handling client enquiries, preparing proposals, coordinating project timelines with Operations, maintaining CRM records, identifying decision-makers via LinkedIn, monitoring project progress, and assisting with upsell opportunities and client recommendations.
Who We Are:
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.
Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.
Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025).
The Opportunity:
PureSpectrum is seeking a motivated and detail-oriented Account Associate to join our team. As an Account Associate, you will provide critical support to the Account Management team, ensuring exceptional client service and smooth operations. This entry-level role is perfect for a self-starter eager to learn and grow in a fast-paced environment (previous office experience is preferred). This role will report to the VP of Account Management UK.
Location: Farringdon, London
This is a hybrid role with an in-office requirement of 3 days per week
Your Responsibilities:
- Assist the account management team in handling day-to-day client interactions and enquiries.
- Receive bid requests from prospects and clients and collaborate with internal teams to gather any further project requirements, ensuring accurate feasibility and costing via the Sample Marketplace platform so can prepare and send a proposal
- Once the project is won, coordinate and manage client project timelines and share the project details with Operations to ensure a smooth and timely delivery.
- Work with Sales to identify decision-makers through using LinkedIn (or other sources) so that they are inputting into the CRM platform (Pipedrive)
- Maintain accurate and up-to-date client records and documentation.
- Working with Operations monitor project progress, identify potential issues, and proactively communicate updates to client and PureSpectrum stakeholders.
- Assist in identifying opportunities for account growth and upselling additional services.
- Stay informed about industry trends and developments to provide informed recommendations to clients.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- Prior experience in account management, customer service, or a client-facing role.
- Native or bilingual fluency in Italian (C2 level)
- Full professional proficiency in Italian, with the ability to confidently negotiate and build relationships with Italian-speaking clients
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent verbal and written communication skills.
- Detail-oriented mindset with strong analytical and problem-solving abilities.
- Proficiency in MS Office suite (Excel, PowerPoint, Word).
- Knowledge of market research principles and methodologies is a plus.
- Self-motivated team player with a positive attitude and willingness to learn.
- Ability to work in a fast-paced, deadline-driven environment.
PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations.
Our benefits include robust medical coverage, a wellness stipend to support your physical and mental well-being, paid parental leave, PTO. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.
PureSpectrum is proud to be an equal opportunity employer. We welcome candidates from all backgrounds and do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other characteristic protected by law.
PureSpectrum Camden, England Office
PureSpectrum Camden Town, London Office
Our UK office is located in an eclectic neighborhood known for its bustling markets, lively music scene, and a unique blend of history, art, and alternative fashion.
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