Chief of Staff

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

The Chief of Staff to the Chief Marketing Officer (CMO) and Chief Corporate Affairs Officer (CCAO) will serve as a critical strategic partner, acting as a key liaison between the marketing leadership and cross-functional teams. This role requires exceptional communication skills, strategic thinking, and the ability to manage complex projects while maintaining a holistic view of the organisation's marketing objectives.

Key Responsibilities & Accountabilities:

Strategic Leadership and Support:

• Serve as the primary support and advisory role to the CMO and CCAO, helping to translate high-level strategic vision into actionable plans.
• Coordinate and manage strategic planning processes, including quarterly and annual planning sessions.

Operational Management:

• Optimise the CMO's and CCAO's workflow and prioritise strategic initiatives
• Manage critical communication channels and coordinate meetings, including executive briefings and cross-functional strategy sessions
• Act as a central point of coordination for marketing department projects and initiatives, creating and owning a new creative process across the Marcom organisation.

Project and Program Management:

• Drive complex, cross-functional marketing projects from conception to completion
• Develop and maintain project management frameworks and tools
• Monitor project timelines, budgets, and deliverables, ensuring alignment with strategic objectives

Internal and External Communication:

• Facilitate communication between the marketing department and other organisational units
• Prepare high-stakes presentations, executive briefs, and strategic documents
• Represent the CMO and CCAO in meetings and serve as a strategic delegate when necessary

• Bachelor's degree required; MBA or advanced degree preferred
• 7-10 years of professional experience in marketing, consulting, or strategic roles
• Proven track record of managing complex, high-impact projects
• Exceptional analytical and strategic thinking and organisational skills
• Strong communication and interpersonal abilities
• Proficiency in data analysis tools and marketing technologies
• Ability to work in a fast-paced, dynamic environment
• Advanced strategic planning capabilities and expert level project management skills
• Strong financial acumen with exceptional written and verbal communication
• Data-driven decision-making
• Innovative problem-solver and collaborative team player
• Proactive and self-motivated, adaptive and resilient

Applications for this role will close on Friday 17th January at 5pm (revised).

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.