Business Analyst

Job title:

Job Description:

This role is fully remote. You must be eligible to gain Security Clearance.

What you’ll be doing

• establishing, validating and documenting business requirements with stakeholders, aligned to project objectives
• mapping processes and controls, identifying improvement opportunities and supporting robust, compliant documentation
• collaborating with operational, project and IT teams to analyse problems and design fit‑for‑purpose solutions
• supporting testing activities to ensure solutions meet requirements, including query resolution and defect management
• facilitating workshops and working groups to align requirements, resolve issues and drive decisions
• building strong relationships with internal and external stakeholders to maintain clarity, momentum and high‑quality deliverables

What we’re looking for

Essential

• proven experience as a Business Analyst within public services, with exposure to government contracts or government‑funded programmes
• strong analytical capability with the ability to translate complex information into clear documentation and recommendations
• confident communicator with excellent stakeholder management skills across business, technical and supplier groups
• practical knowledge of process modelling techniques (e.g. BPMN) and familiarity with iterative solution options
• ability to manage time effectively and work independently across multiple workstreams when needed
• proficiency with tools such as Visio, Excel, PowerPoint and Word, plus familiarity with common delivery methodologies (Agile/Waterfall)

Desirable

• Current Security Clearance

About

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

• the chance to contribute to meaningful work across public services, improving experiences and outcomes for communities
• collaboration with supportive colleagues across BA, PMO, Technology and Operations, with access to templates and good practice
• recognition for your expertise and the autonomy to recommend the right solutions for the problem at hand
• clear progression routes into Senior BA, project/change roles or leadership within the BA community

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You are part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Looking to discover more? Select ‘Apply now’ to fill out our short application and send us your CV.

Feel free to reach out to me, Jess Markey – Talent Acquisition Partner for an informal conversation about the role or your wider job search.

While you’re on Workday please take a minute to update your personal information (Profile>Personal>Personal Information), it’s anonymous and helps us create a better company to work for with tailored initiatives and inclusive support.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

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