Business Analyst

Role summary

As a Business Analyst joining the Swift payments scheme design team, you will be joining a team of payments and technology experts shaping the future of cross-border payments. You will work in a highly collaborative environment with exposure to senior stakeholders on one of the highest priorities for the company. Acting as a critical bridge between business, technology and delivery teams you will gather, analyse and translate business and customer needs into technical requirements that drive a transformative cross-border payments experience.

About the Swift payments scheme:

The Swift payments scheme is designed to elevate the payments experience globally. Its core ambition is to deliver consistent, high-quality outcomes for end-users by addressing the most common paint points in cross-border payments, focused on five key customer outcomes: availability, certainty, predictability, transparency and speed. It is intended to uplift the end-user experience across all Swift-connected institutions involved in retail-focused cross‑border payments and can be extended to small-medium enterprises and corporates as well.

It aligns with the G20’s goals for speed, certainty, and transparency, creating a scalable, secure, and interoperable global payments ecosystem. As it matures, the Swift payments scheme is expected to extend across more than 220 countries and territories, 40,000 payment routes, and billions of accounts. Its ambition is to offer an experience on par with domestic real-time systems while accommodating diverse business models, currencies, and settlement approaches.

Why join us

Swift is a global leader in international payments, developing world class solutions that serve the banking community, security trading and most very large corporations worldwide. Every day, we transfer close to half of the world’s GDP in value through our systems. Swift builds data solutions that help its customers monitor their communications within the global financial system. We support them to achieve their operational or strategic objectives and to conform to regulatory requirements. 

People are the foundations of our success. We depend on technological and business excellence – and on a culture that values diversity, strives for sustainability and fosters a healthy work/life balance. By taking this role, you will:

• shape the future of cross-border payments
• work on complex, high-impact problems alongside experience payments and technology specialists
• build products that balance standards and innovation
• develop your expertise at the intersection of payments, product strategy and design.

What you’ll do

Working with the product lead you will:

• Define, analyse and translate customer requirements into documented functional and non-functional requirements, user stories and acceptance criteria.
• Undertake detailed research on operational processes and operating models of target corridors and creditor markets to identify, design and document current and target states.
• Evaluate design solutions for completeness, coherence and operational readiness.
• Work closely with technical delivery teams to support the design and delivery of high-quality, timely solutions.
• Act as the liaison between business teams, technology and delivery teams to ensure project alignment.
• Support User Acceptance Testing (UAT) and validate that delivered products, services and capabilities meet defined acceptance criteria.
• Assist in planning and coordinating customer testing activities, including analysing feedback and formulating recommendations for changes or enhancements required, either from testing with Swift’s Test Sparring Partner (TSP) or bilateral and multilateral live testing.
• Maintain key documentation such as procedures, process, requirements and specification documents in line with Swift standards and methodologies.
• Support rollout, adoption and user enablement activities including training and evolution of documentation e.g., operations guide, how-to guides, and FAQs.
• Act as subject-matter expert on the Swift payments scheme design, advising internal and external stakeholders with credibility and clarity.
• Contribute to the development of the team’s strategic goals and objectives.
• Identify opportunities for innovation and process improvement in the product management function.

What you bring - must-haves

• Strong experience working as a business analyst in financial services within transaction banking.
• A team player with ability with work both collaboratively and independently.
• Ability to work effectively in a fast-paced dynamic environment.
• Experience working between business, technology and delivery teams, with ability to engage both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Detail oriented with a disciplined approach to accuracy and quality.
• Fluent in English (spoken and written).

What you bring – nice to haves

• University degree
• Experience in cross-border payments related domains.
• Experience supporting testing and validation of reports, dashboards, and analytics solutions.
• Experience with defining API specifications and familiarity with end-to-end API lifecycle management and integration.
• Understanding of financial industry standardisation – standards bodies, processes, politics etc.
• Familiarity with Jira and Agile Control Framework processes.
• Strong commitment to continuous learning and improvement.
• Experience working across multiple geographies or matrixed organisations.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.